Growave 2.0 Migration FAQs

Growave 2.0 brings transformative improvements to performance, usability, and features, designed to help your business thrive in an evolving e-commerce landscape. However, we know you may have questions about the migration process, the impact on your data, and the benefits of upgrading.

In this FAQ, we’ve compiled answers to the most common questions from merchants like you. Whether you’re wondering about compatibility, customization, or how Growave 2.0 will enhance your store, you’ll find the clarity you need here.

If you have any additional questions, our support team is always available to assist you.

General questions

Why is Growave 1.0 shutting down?

We’re retiring Growave 1.0 to phase out outdated infrastructure and ensure all merchants benefit from improved performance, stronger security, and access to new features available only in Growave 2.0.

Can I keep using Growave 1.0?

No, Growave 1.0 is being phased out. Continuing to use this version poses risks, as it no longer receives updates or support. This means:

  • Future improvements and optimizations will only be available in Growave 2.0.
  • New features and enhancements will not be added to version 1.0.
  • As our team shifts focus to Growave 2.0, unresolved issues in 1.0 may increase over time.

To ensure your store stays up to date and fully functional, we strongly recommend upgrading to Growave 2.0. Please contact our support team to get assistance with migration.

What happens if I don’t update?

We’ve started automatically migrating stores to Growave 2.0 based on plan type. You’ll be notified when your store enters the next phase of migration.

Most stores require no additional action or adjustments. However, during the migration process, you may be asked to update permissions (scopes) for the Growave app, and in some cases, approve a collaborator request. If anything comes up, our support team is ready to assist and guide you through each step.

What's the current status of the Growave 2.0 migration?

We’ve already started migrating stores to Growave 2.0 in phases, based on your Growave plan, Shopify plan, and theme type.

  • Growave Free plan + Shopify Online Store 2.0

Your store has already been automatically migrated to Growave 2.0.

You will remain on Growave 1.0 for now. Please contact our support team for more details.

  • Archived Growave plans + Shopify Basic or Grow plans

These stores will be automatically migrated to Growave 2.0 on May 26, 2025. If your store falls under this update, you should have received an email with instructions and a link to the Update page.

Why are my Growave widgets not displaying after migration?

Before migration, you’ll receive an email with a short set of instructions — this includes following a link and approving updated app permissions (scopes) in your Shopify admin.

If these permissions haven’t been approved, Growave widgets will not appear on your storefront. This is the most common reason for missing widgets after migration.

Can’t find the email? Just contact our support team, and we’ll help you complete the setup.

Will I lose any existing data (e.g., points, reviews, wishlists) when I transition to Growave 2.0?

No, all your existing data, including points, reviews, referral history, VIP tiers, and wishlists, will be securely migrated to Growave 2.0. Nothing will be lost, and your customers can continue using the features without interruption.

How long does the migration process take? Will there be any downtime during the migration?

The migration process is designed to be seamless, guaranteeing no data loss or downtime. Your existing features will be updated to their latest versions, as showcased in our demo store.

In some cases, if your store uses third-party apps or custom scripts, the process might take longer. Typically, migration can be completed within a few hours to a few days. Our team will review your setup and provide an estimated timeline if needed. You’ll also receive a notification once the migration is complete.

Do I need to reconfigure my settings or customize everything again after upgrading?

Most of your existing settings will be carried over automatically. However, to take full advantage of Growave 2.0, we recommend reviewing and updating a few key areas:

  • Branding: Growave 2.0 offers expanded branding options. After the update, please customize colors, icons, and styles to better match your store’s identity.
  • Notifications: The upgraded notification system is more powerful and flexible. If you use third-party apps like Klaviyo, they will continue to work without conflict. If you were using Growave’s built-in notifications, review and customize the default texts.
  • Rewards page: This page needs to be recreated after migration using the Shopify page customizer. It offers more customization than before, however, customers can still access their rewards via the Rewards pop-up widget. 📖 Read this guide to create an engaging Rewards page with Growave 2.0
  • Translations: You’ll gain access to improved language support. If anything looks off, you can adjust translations using the Language Editor. In case you need your previous translations, please let us know, and we’ll be happy to send you a file with your original content.

Financial questions

Is Growave 2.0 only available on specific plans?

No, Growave 2.0 is available on all current Growave plans — it’s not limited to specific tiers. You will be able to access the updated features once your store is migrated.

If you’re unsure about your plan status or have questions about what’s included, feel free to contact our support team or use the chat icon in the bottom-right corner of your admin panel.

Do I need to pay for the migration?

No, the migration to Growave 2.0 is completely free of charge. There are no hidden fees or charges associated with the transition process.

What happens to my unused credits or balance from Growave 1.0?

Any remaining credits or balance from your Growave 1.0 plan will typically be automatically applied toward future Growave charges in Shopify until fully used. These credits will appear on your Shopify subscription invoice.

Transition questions

Do you offer training or guides to help me and my team adapt to Growave 2.0?

Yes, we provide detailed guides, tutorials, and support to help you and your team get comfortable with Growave 2.0. We regularly update our guides and articles with new features; updates are also outlined in Featurebase. Support levels vary depending on your plan, ranging from 24/7 email support to live chat, phone support, and priority technical support.

For more information, visit our Help Center. If you need assistance, feel free to contact our support team at support@growave.io.

Can I continue using Social Login in Growave 2.0?

No, Growave 2.0 does not support Social Login. However, here are a few options to consider:

  • Switch to Shopify’s new customer accounts, which provide a passwordless login system.
  • Use a third-party app like Oxi Social Login if you prefer to keep social login functionality.
  • Continue using Shopify’s theme-based login form and inform your customers that they’ll need to reset their passwords for the new version.

For more details, read our article on transitioning from Social Login to New customer accounts.

Feature-specific questions

What new customization options are available for Rewards, Reviews, or Wishlist widgets?

Growave 2.0 introduces extended customization options, including custom icons, elevated branding, adjustable visibility, and more design flexibility for widgets. Thus, you can better align your brand’s aesthetic and customer preferences.

Read our guides for detailed instructions:

Are there any new features in Growave 2.0 that help me track customer behavior or improve retention?

Yes, Growave 2.0 includes several powerful features designed to boost customer retention and give you deeper insights into shopper behavior:

  • Discount combinations — allow customers to stack discounts for better conversion.
  • Loyalty QR — makes it easier to promote loyalty rewards in-store or via print materials.
  • Shopify checkout and account extensions — integrate Growave directly into key customer touchpoints.
  • Enhanced analytics for the Points program — understand how customers interact with your loyalty system and adjust accordingly.
  • Review request analytics — track delivery and conversion rates for review requests to improve performance.
  • Product reviews with translation support — expand credibility and trust with a global audience.
  • Customizable widgets — deliver a consistent and engaging experience across Rewards, Reviews, and Wishlists.
  • VIP Perks — offer exclusive rewards to top-tier customers to increase loyalty.

Support and integrations questions

What level of support is available during and after the transition?

We provide dedicated support throughout the migration process and beyond for customers on all plans. Our team will guide you through the migration, address any issues, and ensure you're comfortable using Growave 2.0.

Will Growave 2.0 integrate with the third-party apps I currently use?

Yes, Growave 2.0 maintains compatibility with the same third-party apps as Growave 1.0 and offers improved integrations with tools like Klaviyo, Gorgias, and Shopify POS for enhanced functionality.

You can find all available integrations on the eponymous page in the Growave admin panel and our guides in this Help Center collection.

Customer experience questions

Will my customers notice any disruptions during the migration?

No, your customers won’t notice any disruptions during the migration process. It is designed to be seamless, ensuring their shopping experience remains uninterrupted.


How will Growave 2.0 improve the shopping experience for my customers?

Growave 2.0 offers a smoother and more engaging shopping experience with faster widget loading speeds, improved widget designs, enhanced review requests, better loyalty program visibility, and deeper integrations across your store. These updates ensure a seamless and enjoyable interaction for your customers, boosting satisfaction and loyalty.

Can I preview how the new widgets and pages will look before committing to the transition?

Yes, you can preview the new widgets and pages on our demo store to see how they will appear and function.

Security and compliance questions

Is Growave 2.0 more secure than 1.0?

Yes, Growave 2.0 includes enhanced security measures, ensuring compliance with the latest industry standards. While Growave 1.0 is secure, Growave 2.0 takes security to the next level by utilizing an updated database and modern frameworks.

Additionally, Growave 2.0 is transitioning to passwordless accounts, aligning with Shopify's evolution of customer accounts. This article explains why we’ve adopted this change, switched from Social Login, and how the new accounts enhance security and usability.

How does Growave 2.0 handle GDPR or other compliance requirements?

Growave 2.0 remains fully GDPR compliant, ensuring the app's functionality within your store meets all necessary data protection and privacy regulations. Find more details on Growave's GDPR compliance here and additional data protection requirements in our Privacy Notice.