Growave 2.0 Migration FAQs

Growave 2.0 brings transformative improvements to performance, usability, and features, designed to help your business thrive in an evolving e-commerce landscape. However, we know you may have questions about the migration process, the impact on your data, and the benefits of upgrading.

In this FAQ, we’ve compiled answers to the most common questions from merchants like you. Whether you’re wondering about compatibility, customization, or how Growave 2.0 will enhance your store, you’ll find the clarity you need here.

If you have any additional questions, our support team is always available to assist you.

General questions

Do I have to switch to Growave 2.0, or can I keep using 1.0?

While you can continue using Growave 1.0 for now, we strongly recommend transitioning to Growave 2.0 to access the latest features, improvements, and a better user experience. Please note that Growave 1.0 is no longer receiving updates, which may limit access to new tools and enhancements.

What is the deadline for transfer to Growave 2.0 and what happens after that?

The exact deadline hasn’t been officially announced yet, but it is approximately March 1. This deadline will apply to every store using the legacy version of Growave.

Several notifications, including email reminders and banners within the Growave admin panel, will be sent before the deadline. However, if no action is taken, access to the admin panel may be limited until the update to Growave 2.0 is completed.

What happens to my existing data (e.g., points, reviews, wishlists) when I transition to Growave 2.0?

All your existing data, including points, reviews, and wishlists, will be safely migrated to Growave 2.0.

How long does the migration process take? Will there be downtime during the migration process?

The migration process is carefully designed to be seamless, guaranteeing no data loss or downtime. Your existing features will be updated to their latest versions (showcased in our demo store).

However, if there are any apps or custom scripts that might conflict with the update, it could extend the process. Typically, migration can be completed within a few hours to a few days. Our team will provide a detailed timeline after evaluating your account.

Do I need to reconfigure my settings or customize everything again after upgrading?

Most settings will be automatically carried over. However, to fully utilize Growave 2.0's capabilities, you may need to review and tweak a few new settings or features.

Financial questions

Is Growave 2.0 only available on specific plans?

No, Growave 2.0 is not exclusive to specific plans. It is available on all current Growave plans.

If you're currently on an archived plan, please note that transitioning to Growave 2.0 requires selecting one of the updated plans in our new pricing structure. This is because the features and functionality of Growave 2.0 are aligned with the new plan offerings.

For any questions or assistance with selecting the right plan for your store, feel free to contact our support team or use the chat icon in the bottom-right corner.

How can I understand if I’m using an archived plan?

All current plans are listed on our billing page. If you're unsure which plan you're currently using and whether you'll need to change your plan while transitioning to Growave 2.0, please contact our support team for assistance.

What happens to my unused credits or balance from Growave 1.0? Will I have to change the billing plan?

If you are using Growave 1.0 with one of the archived plans, when transitioning to Growave 2.0, you will need to select one of our new billing plans. Any remaining balances or credits from your old plan will typically be automatically applied by Shopify toward future app charges under your new Growave plan until depleted. These credits will be documented on your subscription bill.

However, if your store exceeds the new plan limits, such as by exceeding the order limit, you will be charged additionally for those orders.

If you are already using the current plans with Growave 1.0 and transitioning to Growave 2.0, you won’t need to change your plan. The only charges that will apply are the next regular plan charges, along with any charges for exceeding order limits.

Transition questions

Do you offer training or guides to help me and my team adapt to Growave 2.0?

Yes, we provide detailed guides, tutorials, and live support to help you and your team get up to speed with Growave 2.0. We regularly update our guides and articles with new features, and updates are also outlined in Featurebase. Support levels vary depending on your plan, ranging from 24/7 email support to live chat, phone support, and priority technical support.

For more information, visit our Help Center. If you need assistance, feel free to contact our support team at support@growave.io.

Can I continue using Social Login in Growave 2.0?

No, Growave 2.0 does not support Social Login. However, here are a few options to consider:

  • Switch to Shopify’s new customer accounts, which provide a passwordless login system.
  • Explore alternative apps if you prefer to retain the Social Login feature. For a replacement, we recommend considering Oxi Social Login, which can serve as an alternative.
  • Continue using Shopify’s theme-based login form and inform your customers that they’ll need to reset their passwords for the new version.

For more details, read our article on transitioning from Social Login to New customer accounts.

Feature-specific questions

What new customization options are available for Rewards, Reviews, or Wishlist widgets?

Growave 2.0 introduces extended customization options, including custom icons, elevated branding, adjustable visibility, and more design flexibility for widgets. Thus, you can better align your brand’s aesthetic and customer preferences.

Read our guides for detailed instructions:

Are there any new features in Growave 2.0 that help me track customer behavior or improve retention?

  1. Enhanced analytics for the Points program — Gain deeper insights into how customers engage with your loyalty program to refine strategies for better retention.
  2. Review request delivery and conversion analytics — Understand how your review request emails are performing and optimize them for higher engagement. View other Reviews app updates in Growave 2.0.
  3. Attributes feature in Reviews — Collect and analyze additional customer or product insights, helping you tailor your offerings to customer preferences.
  4. Product reviews with translation capabilities — Ensure your reviews resonate with a global audience, improving trust and retention for international customers.
  5. Customizable Rewards, Reviews, and Wishlist widgets — Improved widgets create seamless and engaging customer experiences, leading to better retention rates.
  6. Shopify checkout and account extensions — Integration at critical customer touchpoints fosters a consistent and rewarding shopping experience.
  7. New VIP Perks feature — Provide additional custom rewards for loyal customers in higher tiers, enhancing retention among your top buyers.

Support and integrations questions

What level of support is available during and after the transition?

We provide dedicated support throughout the transition process and beyond for customers on all plans starting from Entry. Our team will guide you through the migration, address any issues, and ensure you're comfortable using Growave 2.0.

Will Growave 2.0 integrate with the third-party apps I currently use?

Yes, Growave 2.0 maintains compatibility with the same third-party apps as Growave 1.0 and offers improved integrations with tools like Klaviyo and Gorgias for enhanced functionality.

You can find all available integrations on the eponymous page in the Growave admin panel and our guides in this Help Center collection.

Customer experience questions

Will my customers notice any disruptions during the migration?

No, your customers won’t notice any disruptions during the migration process. It is designed to be seamless, ensuring their shopping experience remains uninterrupted.

After the migration, the Rewards page (available starting from the Growth plan) will need to be recreated. The updated page offers enhanced customization options and is managed through Shopify Theme settings.

Even without a dedicated Rewards page, customers can fully engage with the loyalty program through the Rewards popup widget, maintaining a consistent and rewarding experience.

📖 Read this guide to create an engaging Rewards page with Growave 2.0

How will Growave 2.0 improve the shopping experience for my customers?

Growave 2.0 offers a smoother and more engaging shopping experience with faster widget loading speeds, improved widget designs, enhanced review requests, better loyalty program visibility, and deeper integrations across your store. These updates ensure a seamless and enjoyable interaction for your customers, boosting satisfaction and loyalty.

Can I preview how the new widgets and pages will look before committing to the transition?

Yes, you can preview the new widgets and pages on our demo store to see how they will appear and function.

Security and compliance questions

Is Growave 2.0 more secure than 1.0?

Yes, Growave 2.0 includes enhanced security measures, ensuring compliance with the latest industry standards. While Growave 1.0 is secure, Growave 2.0 takes security to the next level by utilizing an updated database and modern frameworks.

Additionally, Growave 2.0 is transitioning to passwordless accounts, aligning with Shopify's evolution of customer accounts. This article explains why we’ve adopted this change, switched from Social Login, and how the new accounts enhance security and usability.

How does Growave 2.0 handle GDPR or other compliance requirements?

Growave 2.0 remains fully GDPR compliant, ensuring the app's functionality within your store meets all necessary data protection and privacy regulations. Find more details on Growave's GDPR compliance here and additional data protection requirements in our Privacy Notice.