As part of our ongoing commitment to security and compliance, Growave has permanently discontinued the Social Login feature for both Growave 1.0 and Growave 2.0.
This change aligns with Shopify’s recommendation to adopt Shopify’s new passwordless customer accounts, which offer a faster, more secure, and user-friendly login experience.
Why switch to Shopify’s new customer accounts?
Shopify’s new system improves the customer experience while reducing store maintenance needs. Key benefits include:
Passwordless login: One-time 6-digit code sent to email; no password needed.
Auto account creation: Accounts are created when a customer logs in with their email.
Saved payment methods: Returning customers can check out faster.
Self-serve returns: Customers can initiate return requests directly from their account.
Buy again button: Makes reordering from past purchases easy.
B2B support: Full support for B2B customers (Shopify Plus only).
Language and regional settings: Adjusted based on the customer’s market.
Flexible branding: Controlled via your checkout settings, not theme.
Custom identity providers: Supports external authentication services.
Homepage redirection after login – Supported.
How to enable new customer accounts
To switch to Shopify’s new customer accounts:
Go to Shopify Admin → Settings → Customer accounts.
Under Choose which version of customer accounts to link to, select Customer accounts.
Click Update in the pop-up to confirm
Limitations to keep in mind
No Liquid customizations: You can’t customize customer account pages using Liquid templates.
Multipass is not supported: Seamless login between websites and the store is not available.
App compatibility: Most apps work out of the box, but confirm any customer-facing app is compatible.
Workflow and automation rebuild: Custom workflows tied to legacy accounts may need to be recreated.
Legacy features won’t carry over: Any manual customizations made on classic account pages won't transfer.
Redirection note: Most links to legacy accounts will automatically redirect to the new customer account pages.
Reverting: You can switch back to legacy accounts if needed, but we strongly recommend adopting the new system to future-proof your store.
Learn more about new customer accounts in this Shopify guide.
Supporting customers who used Social Login
If you’re still using classic customer accounts and had users who logged in via social accounts, they’ll need to reset their password to regain access.
Here’s how to support them:
Identify Social Login users: Contact our support team to help tag and export these customer accounts.
Send password reset email: Use the template below or send a bulk reset from Shopify admin.
Guide them to reset: Use this link format:
https://yourstore.com/account/login#recover
Password reset email template
Subject: Update your password for an enhanced experience
Body:
Dear [Customer Name],
We’ve made important security improvements to your account at [Store Name].
To continue accessing your account, please reset your password using the link below:
If you need help, contact us at [Customer Service Email/Phone Number].
Thank you for being a valued customer!
The [Store Name] Team
Want to keep Social Login? Use a third-party app
While Growave no longer supports Social Login, you can add it using a third-party solution from the Shopify App Store.
We recommend Oxi Social Login, a simple and trusted app we've tested. It allows customers to log in with their favorite social media account in just one click.
If you have any questions or need further assistance, feel free to reach out to our support team. We're here to ensure a smooth transition and enhance your customers' experience.