Overview
When your customers choose to leave a review, they are guided through a structured, multi-step modal designed to capture high-quality feedback, photos, and specific product details. This process begins when a customer clicks the Write a review button on your site or follows the review link in your automated review request emails.
How the review flow works
Here is the step-by-step breakdown of the customer experience.
✅ Pro tip
You can customize all of the default prompt texts shown in this flow (e.g., "How would you rate this item?") to match your store's design and voice. To do this, navigate to Growave admin → Branding → Languages.
📖 Learn more about the language editor
Step 1: Star rating
The first screen prompts the customer to provide a basic rating.
Prompt text: "How would you rate this item?"
Action: The customer selects a 1 to 5-star rating to proceed.
Step 2: Written feedback and display name
Next, the customer is prompted to write their actual review and confirm how their name will appear online.
Prompt text: "Tell us more! We're eager to hear all about your experience."
Reward message: If you have an active "Leave review" earning rule in the Rewards app, a dynamic message will appear here (e.g., "Share it, and earn [reward value] for your next purchase!").
Display name: If the Display reviewer names setting is set to "Allow customers to choose," a dropdown menu titled "Display name publicly as" will appear. This lets the customer choose their preferred format (e.g., Full name, Anonymous). Learn more about configuring Review moderation and display settings.
Step 3: Media upload
Customers are encouraged to attach visual proof of their purchase.
Prompt text: "Show it off! We're eager to hear all about your experience."
Reward badge: If the "Leave review" earning rule is set to reward with points and the Give extra points for leaving a review with photo setting is enabled, an additional badge will appear: "Earn an extra [value] points by sharing a photo!".
Action: Customers can click Add files to upload images or videos, or they can click Skip to bypass this step.
Step 4: Custom attributes (optional)
If you have the Attributes feature enabled, this screen allows customers to answer specific questions about the product.
Prompt text: "Tell us about yourself and your purchase."
Action: Customers fill out your custom questions using sliders, radio buttons, and checkboxes, then click Submit to finalize their review.
Step 5: Success screen
After submitting the review, the customer is greeted with a final confirmation screen.
Prompt text: "Thank you! We hope you thoroughly enjoy your reward. 🤩"
Reward confirmation: When the customer successfully earns a reward for their review, the details will be displayed here alongside a View your reward button.
Prompt text: You earned [value] points for your next purchase! Happy shopping! View your reward. We will also send it by email.
Action: The customer clicks Done to close the modal.
FAQs
Can I remove specific steps or questions from the review process?
Currently, the standard review flow follows a set structure to ensure maximum feedback collection. Removing individual steps cannot be adjusted directly through your standard Growave admin settings.
How do I request a modification to the Leave a review flow?
Modifying the review flow to remove specific entry points or steps requires a manual adjustment to your account settings by our technical specialists. To have this custom modification applied to your store, please reach out to our support team and ask for human assistance. Let us know exactly which step you would like to skip, and our technical specialists will happily make the adjustment for you.
If you have any other questions or requests, feel free to reach out to us at [email protected] or use the chat in the bottom-right corner of your Growave admin panel. We're here to help! 🤗