Overview
The Moderation and display section gives you control over how reviews are published, who appears as the author, and which badges are displayed. You can access these settings by navigating to Reviews → Settings → General → Moderation and display section.
1. Automatically publish reviews
Control which reviews appear on your site immediately and which require manual approval using the Automatically publish reviews setting.
If disabled:
All reviews from verified buyers and guests (if allowed) will remain in a pending/unpublished status.
You must manually approve each review in Growave admin → Reviews → Manage reviews to make it visible on your store.
If enabled:
You must choose a specific star rating threshold to determine publishing behavior:
Option 1: All reviews
Verified buyers: All reviews are published immediately, regardless of the star rating.
Guest users: Reviews are published automatically only after the guest confirms their email via the link sent in the "Unverified review" notification.
Option 2: Minimum star rating
Select a threshold (e.g., 4+ stars) to apply different rules based on the rating.
Reviews meeting the threshold (e.g., 4 and 5 stars):
Verified buyers: Published immediately.
Guest users: Published automatically after email verification.
Reviews below the threshold (e.g., 1 to 3 stars):
Standard rule: Reviews are held in a pending status for up to 14 days (per Shopify's transparency rules).
Customization: You can adjust this hold period between 0–14 days. After this period expires, the reviews are published automatically. You can manually publish or unpublish reviews during the 14-day window. If you unpublish a review before the 14-day period ends, it will not be auto-published again.
Exception for guests: If a guest has not verified their email, their review will remain in pending status and will not auto-publish, even after the 14-day period expires.
2. Show reviews for unpublished, draft, or archived products
By default, reviews for draft, archived, or unpublished products are hidden.
Enable this setting to ensure reviews remain visible on your widgets even if the specific product is no longer available for purchase.
3. Display reviewer names
Choose how the author's name appears on the review widget. Options include:
Full name (e.g., John Smith)
Shortened last name (e.g., John S.)
Shortened full name (e.g., J.S.)
Anonymous
Allow customers to choose
📘 Note
If you select "Allow customers to choose," a dropdown menu titled "Display name publicly as" will appear in the review submission form, letting the customer choose their preferred format.
4. Review source indicators
Display indicators next to the reviewer’s name in the storefront Reviews widgets to help ensure transparency and legal compliance.
You can choose which indicators to display:
Verified customer purchase: Confirms the reviewer bought the item from your store.
Verified by store owner: Manually verified by the admin.
Imported review: Indicates the review was migrated from another platform.
Incentivized review: Indicates the customer received a reward (points/discount) for writing the review.
By default, all review source indicators are enabled, except for the Incentivized reviews.
5. Require review titles
Enable this setting to make the Title field mandatory on the review form. If disabled, customers can submit a review with only a star rating and body text.
6. Allow review editing for customers
Enable this to let customers update their review Star rating, Text, Title, or Images after submission. This ensures feedback remains accurate if their experience changes.
To receive alerts when a customer updates a review, ensure you have enabled Get notified about reviews in the Review request rules section.
⚠️ Important
As a shop owner, you cannot edit customer reviews from the Growave admin panel. You can only reply to them or manage their visibility.
7. Choose reviews sorting
Set the default order in which reviews appear on your storefront widgets. Options include:
Most relevant
Most recent
Highest rating
Lowest rating
With photos
Most helpful.
If you have any questions or need assistance, don't hesitate to contact our support team at [email protected] or use the chat icon in the bottom-right corner of the Growave admin panel. We're here to help! 🤗