Overview
Review source indicators (icons) appear in the review card next to reviewer's name on your storefront. They show how each review was collected or verified, helping shoppers understand the origin and authenticity of customer feedback. These indicators increase transparency and build trust in the reviews displayed on your store.
Available indicators
Indicator | Icon | Tooltip text (on hover) | When it appears |
Verified customer purchase | Round checkmark icon | Review posted by a verified customer who purchased this item. | Automatically assigned to the review if the reviewer purchased the product. Enabled by default. |
Verified by store owner | Round checkmark icon | Review marked as verified by the store owner. | Added when the merchant manually marks a review as verified in the import file. Enabled by default. |
Imported review | Speech bubble icon with an arrow pointing upward | Review imported from an external source. | Displayed for reviews imported from other platforms or shops. Enabled by default. |
Incentivized review | Gift-box icon | This is an incentivized review. Incentives do not influence the review's content or visibility | Appears when a reviewer receives a reward (points, discount, gift card, or free product) for posting a review as per the Leave review rule. Disabled by default. |
You can choose which review source indicators to display in Growave admin → Reviews → Settings → Moderation and display → Review source indicators.
Indicator display
Reviews without verification or import data appear without any indicators.
Indicators are added automatically based on how the review was collected or marked.
Icons appear next to the reviewer’s name in the Product reviews widget on product pages, Reviews floating widget, and the Reviews page.
A review can display multiple icons at once if several conditions apply, for example, Verified + Imported.
When a shopper hovers over an icon, a tooltip displays the corresponding note.
If you have any questions or need help, please get in touch with our support team at [email protected] or via the chat in the bottom-right corner of Growave admin panel. We're here to help! 🤗