Overview
The "Review requests for past orders" feature allows you to engage customers who made purchases before Growave was installed or before the Reviews app was activated. Reaching out to past customers increases brand visibility, builds trust with potential buyers, and encourages future purchases.
🚀 Feature availability
The Review requests for past orders feature is available starting from the Growth plan.
⚠️ Important
Review requests for past orders can only be sent once after your initial Growave setup. It is a one-time onboarding tool. Once triggered, the option will disappear from the Setup guide in the Home page. Customers will receive only one review request, and follow-ups are not available. It cannot be used to manually resend a review request to a specific customer or re-trigger an email for a recent order.
Key requirements
Review request emails for past orders will be sent if:
The 1st Review request email is activated in the Growave admin panel → Reviews → Notifications.
The order is Fulfilled, Paid, or Delivered (depending on what you select in Reviews → Settings → Review request rules → Send review requests based on order status.
The order was made through Shopify or its sales channels within the last 30 days.
The customer has not already left a review for the specific order or product.
📘 Note
Review requests for past orders will also consider the option selected in the "Choose who receives review request emails" section (All customers or Marketing subscribers only).
How to send review requests for past orders
During the post-onboarding process, you can access this feature directly from your admin panel.
Navigate to the Home page of your Growave admin panel.
Locate the Setup guide.
Click on the Activate programs for existing customers section.
Find the Send review request for past orders step.
Click Send emails. Review request will be sent for orders completed within the last 30 days from the current date.
✅ Tip
Not ready yet? This action is optional. You can skip it during your initial setup and return later to trigger the review requests for past orders from the Setup guide checklist on your Home page.
Check your store first: Before sending these requests, make sure you have activated App embeds and Customer accounts. View instructions in the Getting started with Growave guide.
If you have any questions or need assistance, please contact our support team at [email protected] or use the chat icon in the bottom-right corner of your Growave admin panel. We’re here to help! 🤗