How to start using Loyalty and Rewards program

The Loyalty and Rewards program encourages shoppers to engage more meaningfully with your brand. Boost repeat purchases, turn customers into loyal brand advocates, and offer VIP benefits to your top customers.

There are three rewards programs available:

Activate rewards programs

In the Growave admin panel, you can activate or deactivate any of these rewards programs.

Set up Notifications

Configure notifications (link to admin panel) to inform customers when they earn points, redeem points, or engage in other reward-related activities

Configure Rewards program settings

The Settings page includes two tabs: General and Rewards for Past Actions.

  1. The General tab has the following settings:

Reward Management

Assign or cancel rewards based on the financial status of the order.

Rewardable amount

Choose how rewards are calculated, including or excluding discounts, gift cards, taxes, and shipping.

Eligibility Configuration

Determine which products and customers are eligible for the Rewards program.

Points Status

Manage the points program status and points expiration timing.

Referral Rewards Status

Enable or disable the referral program.

VIP Tier Status

Manage the VIP Tiers program status, enrollment settings, and tier-rewarding rules.

Reset Reward Programs to Zero

This option allows resetting the Rewards program values to default within the specified period.

  1. The Rewards for Past Actions tab:

Reward your loyal customers who performed rewardable actions before you activated the Growave Rewards program.

Customize Rewards branding options

For users of the Growave version V2 (if you joined our app after January 22, 2024), we are excited to introduce updated Branding options for Rewards! These enhancements help improve user experience by enabling customization of the Rewards interface to match your brand's style.

Here is how you can customize the Rewards app:

  • Theme: In this section, select two main colors to serve as Primary and Secondary colors for Rewards elements on the storefront, including buttons, widgets, and pages.
  • Banner: Customize the background color (Primary or Secondary) and upload a banner for the Reward widget.
  • Buttons: Choose the background and font colors for buttons.
  • Content: Customize the color of icons and links.
  • Launcher: Set the color and position of the Reward widget launcher.

Here is what your Rewards program may look like for your customers:

Going live

Activate your desired Loyalty and Reward programs, and you are ready to go!

If you have any questions or need assistance, please contact us at support@growave.io or use the chat icon in the bottom-right corner. We're always here to help! 🤗

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