Reward programs are essential for e-commerce businesses, driving purchases and building customer loyalty. If you're looking to export your rewards data from Growave, this article provides a clear, step-by-step guide to help you through the process.
Follow these instructions to seamlessly transition your data and maintain access to key customer engagement and loyalty insights:
Go to your Growave admin panel, navigate to the Analytics → Rewards section, and click the "Create report" button.
Choose the period for the report. Options include 30, 60, or 90 days. Then choose the types of data to export.
We provide the following data to export:
Customer email addresses | |
Customer name | First and last names of customers |
Birthday | Customer birthdays in DD/MM format. |
Earned points | Total points earned in the selected period (including manual adjustments) |
Spent points | Total points redeemed in the selected period (including manual adjustments) |
Current balance | Customer's current points balance |
Expired points | Total number of expired points |
Points expiration date | Dates when points will expire (if the expiration function is enabled) |
VIP Tier | Customer's VIP tier (if VIP Tiers Program is set up) |
Referrals | Number of people referred by the customer |
Active rewards | All active (unused) discount codes (comma-separated) |
Issued rewards | All active and used discount codes (comma-separated). |
Completed actions | Actions completed to earn rewards, including types and counts (e.g., Leave a review — 2 times). |
By default, the report will be sent to your Shopify email address, but you can enter another address of your choice.
When ready, click "Send" to generate the report. You will receive an email with a link to download the CSV file containing the selected data.
⚠️ Important
The download link will be active for 7 days for security reasons and data storage requirements.
If you have any questions or need further assistance, please contact us at [email protected] or use the chat icon in the bottom-right corner.