🚀 Feature availability
Boost campaigns are available starting from the Growth plan.
Overview
Boost campaigns let you run time-limited promotions where customers earn multiplied points for eligible orders or products. Use boost campaigns to:
Increase engagement during sales events or holidays.
Promote specific products or collections.
Reward high-value orders with extra points.
Encourage repeat purchases by creating urgency.
How to use Boost campaigns
1. Navigate to the Boost campaign section
In the Growave admin panel, navigate to Rewards → Points → Boost campaigns.
Click Create boost campaign.
2. Set up your campaign
On the campaign setup page, configure the following:
Campaign name: Enter a clear name to identify the promotion.
Points multiplier: Set how many times to multiply the earned points.
Boost type: Choose what the promotion applies to:
Order boost — multiply points for all orders.
Collection boost — apply the multiplier to an entire collection. Click Select collection and add the collection from the list.
Product boost — apply the multiplier to a specific product. Click Browse and add the product from the pop-up window.
Date range and timing: Define start and end dates, plus start and end times (e.g., 08:00).
Customer eligibility (optional) – Target the campaign to specific customer groups:
Inclusion — allow only customers with listed tags.
Exclusion — forbid customers with listed tags.
3. Manage your campaign
Click Save to launch the campaign.
Use Edit in the campaign list or Delete in the boost campaign page to manage existing campaigns.
Confirm deletion in the dialog: “This action cannot be undone. Are you sure you want to delete this boost campaign?”
Key considerations
Priority of multipliers: Only one multiplier applies at a time, in this order:
Birthday points multiplier
Boost campaign multiplier
VIP Tier multiplier
⚠️ Important
If multiple multipliers are active, the Boost campaign takes priority over VIP Tiers but not over Birthday multipliers.
Limits and restrictions:
You can create up to 10 boost campaigns.
Only one order boost can be active at a time.
Duplicate boosts for the same product, variant, or collection are not allowed.
Plan requirement: Boost campaigns are available on the Growth plan and higher.
FAQs
Can I run multiple boost campaigns at once?
Can I run multiple boost campaigns at once?
Yes, but only up to 10 total campaigns. You can combine order, product, variant, and collection campaigns as long as they don’t conflict.
What happens if a customer qualifies for multiple multipliers?
What happens if a customer qualifies for multiple multipliers?
Only one multiplier applies, with the following order of priority: birthday → boost campaign → VIP Tier.
Can I target boost campaigns to specific customers?
Can I target boost campaigns to specific customers?
Yes. Use customer tags to include or exclude groups of customers from a campaign.
Feel free to reach out to us at [email protected] or via the chat icon in the bottom-right corner if you have any questions or need further assistance.