Overview
Nexus by Omniconvert is an AI eCommerce growth platform. When you connect Growave to Nexus, Nexus imports your Growave product reviews once a day and uses AI to tag each review by sentiment and recurring themes. You can then use these insights to find product issues, reuse the language customers praise, and plan conversion tests.
Requirements
What data Nexus syncs from Growave
Nexus imports the following data for each Growave review:
Review text
Star rating
Review date
The product the review belongs to (when the product is mapped in Nexus)
Nexus then adds its own AI-generated sentiment tag (positive, neutral, or negative) and theme tags (for example, fit, shipping, or quality). These tags are created in Nexus and are not sent back to Growave.
How to integrate Growave Reviews with Nexus
Step 1: Copy your API credentials from Growave
In your Growave admin panel, go to Settings.
Open the API tab.
At the top of the tab, find your API Key and API Secret.
Click the clipboard icon next to each value to copy it. Keep both values ready for the next step.
Step 2: Connect Growave in Nexus
In Nexus, go to Settings → Integrations.
Open the Reviews category and click the Growave card.
Paste your Growave API Key and API Secret into the matching fields. Both fields are required.
Click Save Connection.
While Nexus checks your credentials, the button shows Validating…. After a successful check, Nexus starts the first sync in the background.
How the sync works
First sync: Starts right after you click Save Connection.
Ongoing syncs: Nexus imports new Growave reviews once a day. You don't need to start these syncs manually.
Sync status: In Nexus, go to Settings → Store Status → Supplementary signals and find the Growave reviews sync row. Its cadence shows as Daily.
Sync details: In the same menu, you can see how many reviews were synced and the date of the last sync.
Because Nexus syncs once a day, a review published in Growave can take up to a day to appear in Nexus.
Where Growave reviews appear in Nexus
After the sync, your Growave reviews are used in these Nexus areas:
Nexus admin → Insights → CX → Reviews: See the following details of the synced reviews: Rating, Review text, Date, Source, Flags, and Sentiment.
Nexus admin → Insights → CX → Sentiment: Overall sentiment, sentiment trends, emotional tone, sentiment by product, and positive/negative sentiment drivers.
Nexus admin → Insights → Products → JTBD Insights: Recurring themes and customer motivations found in your reviews.
To rerun the AI analysis, use Re-analyze in Nexus in Settings → Integrations → Growave. If only some reviews failed to process, use Re-analyze failed to retry just those reviews.
Things to know before you connect
Connect one review app only. Nexus doesn't remove duplicate reviews across sources. If you also connect another review app that holds the same reviews (for example, after a migration to Growave), the same review can be counted twice. Connect only your primary review app.
AI tags can be wrong. Nexus sentiment and theme tags may miss sarcasm, mixed opinions, or very short reviews. Spot-check the original review text before acting on an insight.
Demo Mode limits. In Nexus Demo Mode, re-analysis and file uploads are turned off.
FAQ
Why are my newest Growave reviews not in Nexus yet?
Why are my newest Growave reviews not in Nexus yet?
Nexus syncs once a day, so new reviews appear after the next daily sync. Check Settings → Store Status → Supplementary signals in Nexus to see the Growave reviews sync status.
Nexus shows "Validating…" and the connection fails. What should I check?
Nexus shows "Validating…" and the connection fails. What should I check?
Make sure you copied the full API Key and API Secret from Growave → Settings → API, without extra spaces, and that each value is in its matching field. Also confirm your Growave plan includes API.
Does Nexus change or publish anything in Growave?
Does Nexus change or publish anything in Growave?
No. Nexus imports your reviews for analysis. Sentiment and theme tags stay in Nexus and don't change your reviews or widgets in Growave.
Who should I contact if the integration doesn't work?
Who should I contact if the integration doesn't work?
For issues with your Growave credentials or plan, contact Growave support at [email protected] or use the chat in the bottom-right corner of your Growave admin panel. For issues with syncing, analysis, or the Nexus interface, contact Omniconvert support.