How can I change the Rewards launcher and pop-up widget position?
Go to the Branding section and select Rewards to adjust the launcher and pop-up widget position. You can choose between the Bottom right and Bottom left positions.
Are there any statistics on the Rewards email notifications?
Currently, there is no mechanism to track the statistics on emails sent through the Rewards programs. We are working on adding this feature in future updates.
Can I use a discount redeemed with points when creating an order in Shopify admin?
Yes, discounts redeemed with points in Growave can be applied to manual orders created in Shopify admin, just like standard discount codes:
In Shopify admin, go to Orders → Create order.
Add products and select a customer.
Click Add discount.
Enter or select the Growave reward discount code associated with the customer.
The discount will be applied to the order total in the same way as at checkout.
Why can't I change the milestone in the VIP tier?
The milestone for reaching a VIP tier can be set only once and applies to all subsequent tiers created. To change the milestone, you’ll need to delete and recreate all tiers, which will lead to the loss of accumulated rewards, except for points. Read more about choosing a milestone for VIP Tiers.
Can I exclude or include specific customers or products in the Rewards programs?
Yes, you can manage this in the Rewards availability section under Rewards → Settings. Here you can:
Include or exclude customers or products from the Rewards program using tags
Define who can earn points — either all users or customers with store accounts only
For detailed instructions, see the full guide on customer and product eligibility.
Can I show the Rewards widgets to guest users even if the eligibility setting is enabled?
Yes, you can enable "Show Rewards widgets to guests" in Rewards settings.
When this setting is enabled:
Guest visitors will see Rewards widgets on your site.
However, they must still log in to access the Rewards program and redeem rewards.
Eligibility settings (Allow/Forbid tags) will still apply after login.
Can the Points and VIP Tiers programs be reset?
Yes, you can reset Points and VIP Tiers programs in the Rewards app. To do this, go to Settings and scroll to the Reset Rewards programs section. From there, you can indicate the reset period and select whether to reset Points or VIP Tiers programs. Additionally, you have the option to reset rewards and discounts associated with Points or VIP Tiers.
⚠️ Important
When you reset the Points and VIP Tiers programs in Growave and select to reset discounts as well, all associated discounts are removed from the Growave app. This means customers will no longer see these discounts in the Rewards widget or the Rewards page on your website. However, the corresponding database entries for these discounts are not deleted from Shopify.
Can I modify the Rewards pop-up widget on the storefront?
Yes, navigate to Rewards → Points and click the "View all actions" button in the "Ways to earn" or "View all rewards" in the "Ways to redeem" section. Drag and drop items according to your needs. After changing the order, these rules will be reordered respectively in the Rewards widget on your storefront.
You can further customize the Rewards widget and launcher in the Branding → Rewards section.
📖 Follow this guide on Rewards widget customization for Growave 2.0.
For advanced customization, reach out to [email protected] and indicate what customization is required.
Can I manually assign VIP tiers to users?
Yes, VIP tiers can be manually assigned or reset through the Customers section in the Growave admin panel. Open a customer's profile, locate the VIP Tier section, click "Edit", select another tier, and click "Save":
For more details, read how to assign or reset VIP Tiers manually.
If you encounter any issues, please contact us at [email protected] or use the chat icon in the bottom-right corner of the Growave admin panel. We’re here to help! 🤗