Growave FAQ

Can I use one Growave account for multiple stores?

No, a separate Growave installation is required for each store.

How can I check a customer’s points balance?

In the Customers section, click on any customer account to view their points balance, user status, Referral program activity, and VIP Tier status.

📖 Learn more about the Customers section.

Why are some features or settings disabled in the Growave admin panel?

Certain features or settings in the Growave admin panel may be disabled if they are not included in your current plan. When a feature is unavailable, you'll see the message: "This feature is available with one of our premium plans."

To explore premium plans and upgrade, click the link provided in the message. This will direct you to the Billing page in the admin panel, where you can view detailed information about available plans and select the one that best suits your needs.

How can customers apply a discount code?

In Growave 1.0, customers can copy their discount code from the Rewards widget and apply it during checkout:

In Growave 2.0, customers have two options for applying a discount. They can either:

1. Copy the discount code from the Rewards widget and paste it into the Discount field at checkout.
2. Click the "Apply" button under the relevant discount in the Rewards widget. When customers use this option, the discount will be automatically applied at checkout.

Can customer accounts be merged?

No, we recommend customers maintain a single account to retain all points and discounts.

How can I change the colors of Growave widgets?

Navigate to the Branding section, choose the Rewards, Reviews, or Wishlist tab, go to General or Widget & Launcher section to adjust colors and customize the appearance of relevant widgets:

Why are the reviews and wishlist widget launchers visible in the theme editor even when the apps are disabled?

The reviews and wishlist widget launchers are displayed in the Shopify theme editor regardless of whether the apps are enabled. This functionality allows shop owners to preview and test the placement and appearance of the widgets on their store before activating the apps. It ensures they can make adjustments and align the design with their store’s theme before going live.

You can hide these widgets' launchers both at the storefront and in the Shopify theme editor:

• For Reviews: Go to Branding → Reviews → Widget & Launahcer → Launcher visibility → select Hide on all devices.
• For Wishlist: Go to Branding → Wishlist → Widget & Launahcer → Launcher visibility → select Hide on all devices.

How can I import Reviews, Wishlist, and Rewards data to Growave?

You can import data from third-party apps into Growave. Find instructions here:

• Importing Reviews and Q&A into Growave
• Importing Wishlist data into Growave
• Importing Rewards into Growave

How can I export data from Growave?

See the guides for exporting:

• Exporting Loyalty and Rewards data
• Exporting Reviews and Questions & Answers
• Exporting Wishlist data

How can I exclude customers from the Rewards program?

In Rewards → Settings → General, scroll to the Rewards availability settings. Here, you can add tags to allow or restrict customers from the Rewards program. For more details, check the guide on how to include or exclude customers and products from your loyalty program.

I can’t open the Growave admin from Shopify — what should I do?

Try accessing Growave admin via this link. If you continue to experience issues, please contact us for support.

If you need help, contact us at support@growave.io or click the chat icon in the bottom-right corner. We're here to help! 🤗