Growave FAQ

Can I use one Growave account for multiple stores?

No, a separate Growave installation is required for each store.

How can I check a customer’s points balance?

In the Customers section, click on any customer account to view their points balance, Referral program analytics, and VIP Tier status.

📖 Learn more about the Customers section.

How can I switch from an annual to a monthly plan?

Contact us at support@growave.io, and we’ll assist you with switching from an annual to a monthly plan.

How can customers apply a discount code?

In Growave 1.0, customers can copy their discount code from the Rewards widget and apply it during checkout:

In Growave 2.0, customers have two options for applying a discount. They can either:

1. Copy the discount code from the Rewards widget and paste it into the Discount field at checkout.
2. Click the "Apply" button under the relevant discount in the Rewards widget. When customers use this option, the discount will be automatically applied at checkout.

Can customer accounts be merged?

No, we recommend customers maintain a single account to retain all points and discounts.

How can I change the colors of Growave widgets?

Navigate to the Branding section, where you can adjust colors and customize the appearance of the widgets you wish to edit.

Why are the review and wishlist widget launchers visible in the theme editor even when the apps are disabled?

The review and wishlist widget launchers are displayed in the Shopify theme editor regardless of whether the apps are enabled.

This functionality allows shop owners to preview and test the placement and appearance of the widgets on their store before activating the apps. It ensures they can make adjustments and align the design with their store’s theme before going live.

How can I import Reviews, Wishlist, and Rewards data to Growave?

You can import data from third-party apps into Growave. Find instructions here:

• Importing Reviews and Q&A into Growave
• Importing Wishlist data into Growave
• Importing Rewards into Growave

How can I export data from Growave?

See the guides for exporting:

• Exporting Loyalty and Rewards data
• Exporting Reviews and Questions & Answers
• Exporting Wishlist data

How can I exclude customers from the Rewards program?

In Rewards → Settings, go to the Eligibility configuration section. Here, you can add tags to allow or restrict customers from the Rewards program. For more details, check the guide on how to include or exclude customers and products from your loyalty program.

I can’t open the Growave admin from Shopify — what should I do?

Try accessing Growave admin via this link. If you continue to experience issues, please contact us for support.

If you need help, contact us at support@growave.io or click the chat icon in the bottom-right corner. We're here to help! 🤗