How to import customer data to Growave
Transferring your Loyalty & Rewards, Reviews, or Wishlist data into Growave is a seamless process. Whether you're moving from another Shopify app or consolidating your data, follow the steps below to import your customer information into Growave.
Important
For importing Points, VIP tiers, and Birth dates, you can provide either an Email or a Customer ID. Email is required by default, but if a Customer ID is provided, the email becomes optional. If an email is included, the Customer ID is optional.
CSV file size should not exceed 10 MB.
Import loyalty points data
You can import customer points by uploading a CSV file in the Import/Export → Rewards section of Growave’s admin panel.
- Download the CSV template for the Rewards program.
- Fill it in with customer emails (optionally add customer IDs) and points data. Choose between:
- Adding point values to customers' current balances.
- Setting point balances to the exact values indicated in the file.
- Upload the file and set the import type to Points.
- Validate data and start import
📑 View the detailed guide for importing customer points
If you need assistance, send a CSV file to our support team at support@growave.io with the following fields:
| Column header | Required | Description | Example |
|---|---|---|---|
Yes |
The shopper’s email address for assigning rewards. | example@mail.com | |
| customer_id | No |
Unique numerical Shopify ID for identifying the shopper. | 42851 |
| points | Yes |
Number of points the shopper will be awarded or set. | 100 |
Import VIP tiers data
You can import VIP tier data by uploading a CSV file in the Import/Export → Rewards section of Growave’s admin panel.
- Download the CSV template for the Rewards program.
- Fill it in with customer emails (optionally add customer IDs) and relevant VIP tiers names.
- Choose to reward your customers for imported VIP Tier statuses.
- Upload the file and set the import type to VIP Tiers.
- Validate data and start import.
📑 View the detailed guide for importing VIP tiers
If you need assistance, send a CSV file to our support team at support@growave.io with the following fields:
Column header |
Required |
Description | Example |
|---|---|---|---|
Yes |
The shopper’s email address for assigning VIP Tiers. | example@mail.com | |
| customer_id | No |
Unique numerical Shopify ID for identifying the shopper. | 42851 |
| vip_tier | Yes |
Name of the VIP tier (case-sensitive). | Gold |
Import customers' birthday data
To import customer birth dates, upload a CSV file in the Import/Export → Rewards section of Growave’s admin panel.
- Download the CSV template for the Rewards program.
- Fill it in with customer emails (optionally add customer IDs) and birth dates in yyyy-mm-dd format.
- Upload the file and set the import type to Birthday.
- Validate data and start import.
If you need assistance, send a CSV file to our support team at support@growave.io with the following fields:
| Column header | Required | Description | Example |
|---|---|---|---|
Yes |
The shopper's email address for adding birthday information. | example@mail.com | |
| customer_id | No |
Unique numerical Shopify ID for identifying the shopper. | 42851 |
| birthday | Yes |
Birth dates of your customers in yyyy-mm-dd format. | 2000-10-12 |
Import customer reviews
To import customer reviews, upload a CSV file in the Import/Export → Reviews section of Growave’s admin panel.
- Download the CSV template for reviews.
- Fill it in with required customer, product, and review details (see table below).
- Optionally include additional fields like review date or photo URL.
- Upload the file and set the import type to Reviews.
- Validate data and start import.
📑 View the detailed guide for importing customer reviews
If you need assistance, send a CSV file to our support team at support@growave.io with the following fields:
Column header |
Required |
Description | Example |
|---|---|---|---|
customer_email |
Yes |
Customer's email address | example@mail.com |
customer_name |
No |
Name of the reviewer (default: Anonymous) | John Smith |
product_id |
Yes |
Unique identifier of the product | 8541442736377 |
product_handle |
Yes |
Product handle (URL identifier) | yellow-t-shirt |
body |
Yes |
Content (text) of the review | Excellent product! |
rating |
Yes |
Numerical rating from 1 to 5 (an error will occur if the value is out of this range) | 5 |
created_at |
No |
Date of review in YYYY-MM-DD HH:MM:SS format (default: current date and time) | 2025-01-29 |
verified_purchase |
No |
Indicates if the review is from a verified buyer (1 = yes, 0 = no) | 1 |
published |
No |
Indicates if the review is published (1 = published, 0 = unpublished, if no value is added, the review will be unpublished by default) | 1 |
title |
No |
Title of the review | Very satisfied! |
reply |
No |
Text content of the reply | Thank you for your review! |
replied_at |
No |
Date of reply in YYYY-MM-DD HH:MM:SS format (default: current date and time) | 2025-01-29 |
images |
No |
Links to review images (max 5 images, separated by commas, up to 10 MB in total, links must return a 200 (OK) response.) | https://imageurl.com |
Important
* Validation passes successfully if either product_id or product_handle is added and correct. If neither product_id nor product_handle is indicated, the review will be added as the shop review and won't be associated with any product.
Import wishlist data
You can import wishlist data by uploading a CSV file in the Import/Export → Wishlist section of Growave’s admin panel.
- Download the CSV template for wishlists.
- Fill it in with customer and product identifiers (see table below).
- Upload the file.
- Validate data and start import.
If you need assistance, send a CSV file to our support team at support@growave.io with the following fields:
Column header |
Required |
Description | Example |
Yes |
Customer’s email address. | example@mail.com | |
customer_ID |
No |
Unique numerical Shopify ID for identifying the shopper. | 42851 |
product |
Yes |
Product ID or handle. | 7587669999790 |
variant |
No |
Product variant (numbers from the product URL). | 7587669311662 |
date |
No |
Date product was added to the wishlist (format: YYYY-MM-DD). Defaults to the current date. | 2024-01-01 |
list_name |
No |
Name of the wishlist. If present, the imported product will automatically be added to a wishlist with this name. | Favorites |
📑 View the detailed guide for importing wishlist data
If you face any issues with importing data, contact our support team at support@growave.io or via the chat icon in the bottom-right corner. We'll be happy to assist you! 🤗