Import Rewards into Growave

If you're considering using Growave's Loyalty program feature and would like to easily transfer your customers’ points from another loyalty app within the Shopify platform, we've got you covered. Here is a quick guide on how to import your customers’ points into our app and continue boosting sales and increasing repeat purchases.


Quick import of customers’ points

Step 1. Go to Shopify Admin → Apps → Choose Growave app → Import/Export rewards 

Step 2. Upload CSV file. You can easily download the CSV Template and learn how to prepare your file.

Here are the required and optional parameters for points import:

  • email - your customers’ emails [REQUIRED]
  • points - number of points [REQUIRED]
  • customer_id - unique ID from Shopify that identifies a shopper (if none, nothing will be used) [Optional]
Column Header Name Required Description Example

email


Yes

The shopper's email address, which won't be shown on the site, is necessary for assigning rewards such as points, discounts, and gifts. example@mail.com
customer_id

No

Unique ID from Shopify that identifies a shopper. 42851
points

Yes

Number of points a shopper will be given or set depending on the option. 100

The required and optional parameters for VIP Tiers import:

  • customer_email - your customers’ emails [REQUIRED]
  • vip_tier - VIP tier [REQUIRED]
  • customer_id - unique ID from Shopify that identifies a shopper (if none, nothing will be used) [Optional]
Column Header Name Required Description Example

email


Yes

The shopper's email address, which won't be shown on the site, is necessary for commenting, re-sending review requests, and integrations. example@mail.com
customer_id

No

Unique ID from Shopify that identifies a shopper. 42851
vip_tier

Yes

Name of VIP tier a shopper will be assigned to.

Note: Case-sensitive field

Gold

NOTE: CSV file size should be no more than 10MB

Step 3. Choose the import type. Rewards Import has 3 import types to select from

Step 4.  Go through the validation process.  As soon as a CSV file is uploaded for import. it will be validated for matching parameter data.

Step5. Start the import. 


Import History

In the import history, you can find a detailed list of imported files with information like the date and time when they were imported. The import results show numbers for total files imported, valid files, invalid files, and skipped records. You can download a report on skipped records within a day of the import. If there are skipped records, there's a helpful tip for you.

You have the option to undo an import from the import history. When you click 'Revert Import,' a confirmation pop-up appears, and once confirmed, it changes to 'Reverted' and can't be clicked again. This action removes all data related to that import from the admin panel's activity tables and the activity history in the Rewards widget on the storefront.


Finding Customer ID

Customer ID

From your Shopify admin, go to Customers -> Select the customer you want to find the ID for ->

The customer ID is the number string at the end of the URL

If you face any problems with improting points then feel free to contact us. We'll be happy to assist you.