Overview
AI Review Summaries automatically generate a concise synopsis of customer feedback on your product pages. This allows shoppers to quickly understand the pros and cons of a product without reading every individual review.
The summary is displayed within the Product Reviews widget, located directly above the list of actual reviews, and uses your shop's default language.
Feature availability
AI Review Summaries are available starting from the Growth plan.
Requirements for generation
To ensure summaries are accurate and helpful, the AI will only generate a summary if a product meets both of the following criteria:
Minimum reviews: The product must have at least 30 published reviews.
Minimum rating: The product must have an average rating of 4.0 stars or higher.
How to enable
In the Growave admin panel, go to Reviews → Settings.
Locate the AI Features section.
Check the box for Enable AI review summaries for your store.
Click Save.
Updates and removal logic
The AI system automatically manages the summaries based on new reviews and changes in review counts.
Update frequency
The summary is regenerated every 7 days to reflect the most recent customer feedback.
Removal and retention rules
If reviews are deleted or archived, the summary status changes based on the remaining review count:
Stagnant (25–29 reviews): If the count drops between 25 and 29, the existing summary remains visible on the page, but it will not be updated or regenerated.
Removed (≤ 24 reviews): If the review count drops to 24 or fewer, the summary is automatically removed from the product page.
If you have any questions or need assistance, don't hesitate to contact our support team at [email protected] or use the chat icon in the bottom-right corner of the Growave admin panel. We're here to help! 🤗