Reviews analytics in Growave (Growave admin → Analytics → Reviews) helps you track the effectiveness of your review collection process. You can view key metrics, see upcoming and sent requests, and check the performance of review request notifications. Review analytics can be filtered by the last 30, 60, and 90 days, or by a specific date range using the date selector.
Key benefits / use cases
Measure collection efficiency — Track how many reviews you collect compared to requests sent.
Improve conversion rates — Identify and optimize underperforming request emails.
Plan follow-ups — See upcoming scheduled review requests at a glance.
Monitor customer sentiment — Keep track of your store’s and products' average star rating.
Metrics overview
This section shows the core metrics for your review collection process. Data cannot be exported from this section.
Metric | Description |
Review requests sent | Total number of review requests sent in the selected period. |
Reviews collected | Number of reviews submitted during the selected period. |
Conversion rate | Percentage of sent requests that resulted in a review. |
Average star rating | Average rating from reviews collected in the selected period. Can show raiting based on all reviews, or be filtered by shop or product reviews. |
Requests tables
Table | Description |
Scheduled review requests | List of upcoming review requests with customer name and email, order number, request type (1st request, 2nd or 3rd reminder), and scheduled date. |
Review requests sent | List of sent review requests with customer name and email, request type, date and time, and channel used (e.g., Email). |
Review request notifications performance
You can set up review request emails in Reviews → Notifications. This section also shows performance data for the last 30 days for each of the three review request notifications with the following metrics: number of emails sent and opened, and conversion rate.
Differences in Growave 1.0
If you're using Growave 1.0, the Reviews analytics dashboard includes fewer metrics:
Review requests sent
Reviews collected
Conversion rate
Average star rating
If you need help interpreting your analytics or adjusting your Reviews app setup, reach out to us at [email protected] or use the chat in the bottom-right corner of your admin panel. We’re happy to help! 🤗