Overview
The Growave and Shopify Sidekick integration allows you to instantly analyze your store's loyalty, reviews, and wishlist performance using conversational AI. You can ask Sidekick questions about your Growave data directly within your Shopify admin, making it easier to track program health and discover customer insights.
Key benefits / use cases
Instant insights: Ask Sidekick conversational questions to pull your Analytics data without navigating through complex reports.
Comprehensive module support: Pull data seamlessly from the Rewards app, Reviews app, and Wishlist app.
Zero configuration: The integration is automatically enabled for all stores using Growave.
How to use Shopify Sidekick
You can begin interacting with Sidekick immediately within your Shopify admin.
Navigate to your Shopify admin panel.
Click the Sidekick icon to open the conversational AI chat.
Ask Sidekick a question regarding your Growave data (for example: "What kind of data can you pull from Growave?").
When prompting Sidekick for Growave data for the first time, a data access permission card will appear in the chat window — "Allow Sidekick to access your Growave data?".
Select your preferred permission level to proceed:
Click Yes to approve one-time access for the current session.
Click Yes, and don't ask again to allow access without further mentions or future prompts.
Once permission is granted, Sidekick will provide a detailed breakdown of the available data scopes and process your request.
📘 Note: Real-time data may experience a processing delay.
Reporting capabilities
You can ask Sidekick what specific types of data it can analyze across your Growave apps, and it will output an overview of available metrics. Sidekick can natively pull data and generate snapshots for three main Growave modules.
Rewards app
You can pull a full loyalty health snapshot or ask specific questions about your program.
Loyalty-driven revenue: View revenue from orders with a loyalty discount applied, broken down by channel.
Referral revenue: Track sales from referred customers and orders using a referral discount.
Points redemption rate: View the percentage of earned points that your customers have redeemed.
Discount usage: Check how many reward discounts were issued, used, and are currently active.
Reward catalog performance: Identify your most popular rewards by viewing the generation count, usage count, and overall usage rate for specific reward rules.
Participation rate: View the percentage of paying customers who redeemed a loyalty reward.
Tier growth: See the net change in VIP tier membership comparing the latest completed month versus the prior month.
Reviews app
Track how your customers are rating your products and how well your review requests are converting.
Average rating & distribution: See your overall store rating and the breakdown of star ratings.
Review volume: View recent reviews, filterable by status (such as published, unpublished, featured, or with media).
Customer engagement: Check the average reviews per customer and the time it takes for a customer to leave a review after purchase.
Email performance: View the review request conversion rate (emails sent vs. reviews left).
Actionable alerts: Track the count of reviews that currently need a reply.
Wishlist app
Understand what your customers want to buy and how much revenue your wishlists are driving.
Top products: View your most wishlisted items, filterable by adds, purchases, or revenue.
Wishlist revenue: Track total revenue generated from the storefront and automated notifications (reminders, in-stock, and on-sale alerts).
Wishlist activity: View total items added, created, or removed, broken down by guests vs. members.
Notification performance: See the email funnel for wishlist alerts (sent, opened, and conversion rate).
FAQs
Do I need to set up the integration with Sidekick?
Do I need to set up the integration with Sidekick?
No. No setup is required. The integration is automatically enabled and is already available in the production version of your store.
Can Sidekick pull data for specific, individual customers?
Can Sidekick pull data for specific, individual customers?
No. Sidekick cannot pull data for specific, individual customers. For example, you cannot ask for a specific member's point balance or view their individual wishlist items.
Can I filter individual reviews by date?
Can I filter individual reviews by date?
No. Date filtering is available for aggregate metrics (such as the "last 30 days"), but you cannot filter individual review queries by date. Sidekick sorts reviews by rating instead.
Can Sidekick show time-series point flows?
Can Sidekick show time-series point flows?
No. It can provide the current redemption rate, but it cannot break down points earned vs. redeemed over a specific timeline.
If you have any questions or need assistance, reach out to us at [email protected] or use the chat icon in the bottom-right corner of the Growave admin panel. We’re here to help! 🤗