Can loyalty points in the Rewards program be decimals?
Yes. Loyalty points in the Growave Rewards program can include decimal values. By default, they are stored with decimals but displayed according to your Decimal precision setting (Rewards → Settings → General). For example, if a reward generates 3.5616 points:
With 2 decimals → 3.56 points
With 1 decimal → 3.5 points
With 0 decimals → 3 points
Can customers redeem points for products?
Yes, customers can redeem points for products through the Free product reward, available on any paid Growave plan.
Will a customer earn points if their order status changes after a points-earning rule is activated?
Yes, if an order's status changes after a points-earning rule is activated and the order meets the rule's requirements, the customer will receive the corresponding points.
Can I set up the points expiration period?
Yes, you can configure point expiration. To do this, go to Rewards → Settings and scroll to the Points expiry section. Here you can enter the number of days before expiration and set up two notifications for customers before their points expire.
If an order is canceled or returned, are points automatically deducted?
Yes, Growave can automatically deduct points if a Shopify order is canceled or returned. This setting is adjustable in the Rewards management by order status section. Select between order statuses (Refunded, Partially refunded, or Voided ) to identify when and how points dedication occurs.
📖 Learn more about reward management here.
What is the right format for the CSV file to import points?
Required fields: Email, Points
Optional fields: Customer ID, Birthdate (YYYY-MM-DD)
For detailed instructions on the CSV format, view our guide on importing rewards into Growave.
How can I refund the redeemed points?
To refund points for the redeemed but unused rewards:
Go to the Customers section and locate the customer.
In the customer’s profile, click the relevant reward code and select Refund.
The discount status will change to "Deleted," and the points will be returned to the customer’s balance.
⚠️ Important
Refunds only return the original points redeemed for a discount, not any adjusted values if you later change the points required for that discount. For example, if a customer redeems a discount for 100 points and you later increase the redemption value to 500 points in the Ways to redeem settings, the refund will return only the original 100 points, not 500.
Can I prevent customers from earning points on discounted orders?
No, Growave does not allow you to block points on orders that used a discount or promo code. What you can do:
Exclude the discount amount from the rewardable total in Rewards → Settings → Reward amount calculation.
Exclude gift card amounts the same way.
Exclude specific products or customers using tags (see details).
Can I change the names of points (e.g., rename points to credits, coins, stars)?
Yes. You can customize the names of points in your store to better align with your branding. To do this:
Go to Growave admin → Branding → Languages.
Use the search field to find all text strings containing “points”.
Replace the word "points" with your desired term in all relevant text fields.
⚠️ Important
Do not modify variables such as {{ points_name }}. Changing system variables will result in incorrect system operation.
How do I change the title of a Ways to earn or Ways to redeem rule?
You can update the earning and redeeming rules text shown in your Rewards pop-up widget and Rewards page directly in the Growave admin panel:
Go to Rewards → Points → Ways to earn or Ways to redeem.
Click the Edit link next to the rule you'd like to change.
In the Title field, enter your desired text.
Click Save.
How do I translate Ways to earn or Ways to redeem rules titles for a multilingual store?
To display rule titles and descriptions in different languages:
Go to Rewards → Points → Ways to earn or Ways to redeem.
Click the Edit link next to the rule you want to localize.
In the top-right corner of the title section, select the desired language from the dropdown.
Enter your translation and click Save.
📘 Note
To enable language selection, make sure you’ve added the additional languages in your Shopify admin under Settings → Languages.
📖 Learn more in our guide on using the Language editor.