The Manage reviews section in Growave lets you easily view, organize, and manage all reviews submitted by your customers or imported from external sources. You can also respond to reviews and apply bulk actions to keep your reviews up to date.
This guide will show you how to use all the tools available in the Manage reviews section.
How to access the Manage reviews page
Go to your Growave admin panel.
In the main navigation, click Reviews.
You will land on the Manage reviews tab.
Understanding the review card
Each review in the list displays a review card with key information to help you quickly assess and manage the review. Here’s what is shown on the card:
Reviewer name.
Verified buyer badge — if the reviewer purchased the product in your store.
Site review or Product review indicator — product reviews include a link to the product page in your Shopify store.
Rating (1 to 5 stars).
Review date.
Review title (if provided).
Review content (body text).
Review photo (if provided).
Additional fields — any custom fields configured through the Attributes feature (for example, size, fit, quality ratings, etc.).
Bulk actions with reviews
When you select one or more reviews using the checkboxes, you can perform bulk actions from the Actions menu:
Publish — publish selected reviews to your site.
Unpublish — hide selected reviews from your site.
Delete — permanently delete selected reviews.
⚠️ Important
According to Shopify’s policy, you should avoid deleting genuine customer reviews to ensure transparency and trust. Only remove reviews if they clearly violate your review policy or legal guidelines (for example, spam, offensive content, or fake reviews).
Managing individual reviews
For each review, you can take the following actions:
Reply — respond to the customer’s review (see below).
Publish / Unpublish — toggle the review’s visibility on your site.
More → Add to Featured — feature the review in widgets.
More → Delete — permanently delete the review.
Managing review replies
When replying to a review:
You can publish your reply or mark it as private (visible only to the customer, not shown on site).
You can delete an existing reply.
You can publish a new reply at any time.
Sorting and filtering reviews
You can organize your reviews using several filters and sorting options:
Sort reviews by:
Newest first
Oldest first
Lowest rating
Highest rating
Filter reviews by:
Published
Pending
With response
Site review
Product review
Featured
With photos
Filter reviews by source:
Imported
Published by customers
You can combine multiple filters to quickly find the reviews you want to manage.
If you need more assistance managing your reviews, feel free to reach out to us at [email protected] or via the chat in the bottom-right corner — we're happy to help! 🤗