Overview
Reward programs are essential for e-commerce businesses, driving purchases and building customer loyalty. If you're looking to export your rewards data from Growave, this article provides a step-by-step guide to help you through the process.
Steps to export your Rewards data
You can export your Rewards program data from two places in the Growave admin panel:
Analytics → Rewards
In the Growave admin panel, go to Analytics → Rewards tab, and click the "Create report" button.
Choose the reporting period. You can select a quick range (30, 60, or 90 days) or a custom range (for example, from the date you first installed Growave to the current date).
Enter the email address where you want to receive the report.
Select the types of data you want to export.
Click Send to generate the report.
Import/Export → Export tab
In the Growave admin panel, go to Import/Export → Export tab, and click Start export.
In the export modal, select the Rewards tab.
Choose the reporting period. You can select a quick range (30, 60, or 90 days) or a custom range.
Enter the email address where you want to receive the report.
Select the types of data you want to export.
Click Export to generate the report.
You will receive an email with a link to download the CSV file containing the selected data. The download link will be active for 7 days for security reasons and data storage requirements.
⚠️ Important
By default, the report will be sent to your Shopify email address. To add or update the default email address where the CSV file is sent, go to the Growave admin panel → Settings → General → Shop owner notifications.
Rewards data available for exporting
Data type | Description |
Customer ID | Shopify's unique numerical ID for the customer. |
Customer email addresses | |
Customer name | First and last names of customers |
Customer state | Customer's registration status (e.g., Guest or Member). |
Birthday | Customer birthdays in DD/MM format. |
Earned points | Total points earned in the selected period (including manual adjustments) |
Spent points | Total points redeemed in the selected period (including manual adjustments) |
Current balance | Customer's current active points balance as of the time of the report generation regardless of the selected period. |
Expired points | Total number of expired points |
Points expiration date | Dates when points will expire (if the expiration function is enabled) |
VIP Tier | Customer's VIP tier (if VIP Tiers Program is set up) |
Referrals | Number of people referred by the customer |
Active rewards | All active (unused) discount codes (comma-separated) |
Issued rewards | All active and used discount codes (comma-separated). |
Consent accepted at | Date and time when customers provided their consent to take part in the Rewards program. |
Completed actions | Actions the customer completed to earn points, labeled by your earning-rule names (if you renamed a rule, its custom name appears). The format depends on the Count quantity checkbox shown under Completed actions when you select it:
Only actions that earned points within the selected reporting period are included, and referral actions are not shown in this column. |
Boost campaign | Details points earned through active Boost campaigns during the selected period. The exported CSV report includes Customer ID, Email, Customer name, Boost campaign name, and Points earned. 📖 Learn more about Boost campaigns. |
FAQ
Can I export customer registration dates from Growave?
Can I export customer registration dates from Growave?
No, Growave does not include customer registration timestamps in any exportable files (e.g., Rewards, Reviews, or Wishlist reports).
Shopify’s own customer export also does not include a registration or “created at” date. If you need this information, you can:
View it manually in the Shopify admin → Customers → [Customer Profile].
Export customer data via the Shopify Admin API, which includes a
created_atfield.
How do I export a list of POS customers for my SMS or email marketing campaigns?
How do I export a list of POS customers for my SMS or email marketing campaigns?
To export a list of customers based on where they made a purchase, use Shopify's native order filtering tools. Here is how to generate that list:
Open your Shopify admin and navigate to the Orders section.
Click the Search and filter icon.
Add a filter for Channel and select Point of Sale.
Click Export at the top right of the screen.
Choose to export the orders matching your search as a CSV file. This export will include the associated customer contact information for those specific POS orders.
How do I export customer birthdays with the full year (YYYY-MM-DD) in bulk?
How do I export customer birthdays with the full year (YYYY-MM-DD) in bulk?
The Growave Rewards export includes the birthday only as day/month (DD/MM). To export the full date, use Shopify: the birthday is stored as a standard Shopify customer metafield, Birth date (facts.birth_date), which is synced with Growave. Go to Shopify admin → Customers → Export, and under Fields included enable Customer metafields. The exported CSV will include a Birth date column with the full YYYY-MM-DD date.
If you have any questions or need further assistance, please contact us at [email protected] or use the chat icon in the bottom-right corner of your Growave admin panel. We're here to help! 🤗