Reward programs are essential for e-commerce businesses, driving purchases and building customer loyalty. If you're looking to export your rewards data from Growave, this article provides a clear, step-by-step guide to help you through the process.
Steps to export your Rewards data
In the Growave admin, go to Analytics → Rewards tab, and click the "Create report" button.
Choose the reporting period. You can select a quick range (30, 60, or 90 days) or a custom range (for example, from the date you first installed Growave to the current date).
Enter the email address where you want to receive the report.
Select the types of data you want to export.
Click Send to generate the report.
You will receive an email with a link to download the CSV file containing the selected data. The download link will be active for 7 days for security reasons and data storage requirements.
⚠️ Important
By default, the report will be sent to your Shopify email address. To add or update the default email address where the CSV file is sent, go to the Growave admin panel → Settings → General → System notification
Rewards data available for exporting
Data type | Description |
Customer email addresses | |
Customer name | First and last names of customers |
Birthday | Customer birthdays in DD/MM format. |
Earned points | Total points earned in the selected period (including manual adjustments) |
Spent points | Total points redeemed in the selected period (including manual adjustments) |
Current balance | Customer's current points balance |
Expired points | Total number of expired points |
Points expiration date | Dates when points will expire (if the expiration function is enabled) |
VIP Tier | Customer's VIP tier (if VIP Tiers Program is set up) |
Referrals | Number of people referred by the customer |
Active rewards | All active (unused) discount codes (comma-separated) |
Issued rewards | All active and used discount codes (comma-separated). |
Completed actions | Actions completed to earn rewards, including types and counts (e.g., Leave a review — 2 times). |
FAQ
Can I export customer registration dates from Growave?
Can I export customer registration dates from Growave?
No, Growave does not include customer registration timestamps in any exportable files (e.g., Rewards, Reviews, or Wishlist reports).
Shopify’s own customer export also does not include a registration or “created at” date. If you need this information, you can:
View it manually in the Shopify admin → Customers → [Customer Profile].
Export customer data via the Shopify Admin API, which includes a
created_atfield.
If you have any questions or need further assistance, please contact us at [email protected] or use the chat icon in the bottom-right corner.