Review requests for past orders
The Review requests for past orders feature is available starting from the Growth plan. This feature allows you to engage customers who made purchases before Growave was installed or before the Reviews feature was activated. By reaching out to past customers, you can increase your brand’s visibility and build trust with potential buyers, boosting credibility and encouraging future purchases.
Getting started
During the post-onboarding process, you can access this feature in the Reviews section of the checklist available from the Home page of the admin panel:
IMPORTANT: If you skipped essential setup steps during the onboarding process, view instructions on activating App embed and Customer accounts in the Getting started with Growave guide.
Review request requirements
Review request emails for past orders will be sent if:
- Review request emails are activated in Reviews → Notifications:
- The order is fulfilled or paid (depending on what you select in Reviews → Settings → Send review requests based on order status:
- The customer is subscribed to marketing emails.
- The order was made through Shopify or its sales channels.
- The customer has not left a review for the specific order or product.
How it works
- Review requests are sent for orders completed within the last 30 days from the current date when you click Send requests.
- This action is optional, and you can skip it and return later to send review requests from the post-onboarding checklist.
NOTE: Review requests for past orders can only be sent once after Growave setup. Customers will receive only one review request email. Follow-ups are not available like with regular review requests.
For further assistance, contact us at support@growave.io or via the chat icon at the bottom-right corner. We're here to help! 🤗