Reward customers with free products

Growave allows your customers to earn free products by performing points-earning actions and exchanging collected points in the Points program. You can also reward customers with free products for achieving VIP Tiers and set free products as rewards for both referring customers and referred friends in the Referral program.

Free product feature is available starting from the Entry plan.

Points program

1. In the Rewards app, go to the Redeem points section and click the "Add ways to spend" button.
2. Choose the Free product option from the available spending rules.
3. Click the "Browse" button to select the product and set up the discount name.
4. Set the points price required to redeem the product and indicate the discount value:
   • Example: If you enter 90% in this field, the customer will pay 10% of the product's price.
5. Define customer eligibility using a special tag, and set a discount expiration in days.
6. Click the "Save" button to finalize the rule.

This is how customers can redeem their free product from the Rewards widget:

VIP Tiers

A free product can be set as an entry reward for achieving a VIP tier.

1. In the Growave admin panel, go to the VIP Tiers, choose the existing tier, or click the "Add tier" button.
2. Choose a "Free product" in the Entry reward section.
3. Click "Browse" and select the product you want to give away for achieving the tier.
4. Set discount value and discount lifetime.
5. Click "Save" to finish.

Referral program

1. Go to Rewards → Referral Program in the admin panel and click "Edit" in the Referred Friend or Referring Customer sections.
2. Select "Free product" as the Reward type.
3. Choose a product, click "Add" and then "Save".

If you have any questions or need assistance, please contact us at support@growave.io or use the chat icon in the bottom-right corner. We are happy to help 😊