The Questions & Answers (Q&A) feature enhances customer engagement and increases conversions by allowing shoppers to ask questions and receive prompt, reliable answers directly on product pages.
🚀 Feature availability
The Questions & Answers feature is available starting from the Entry plan.
Key benefits
Encourage customer interaction: Let shoppers ask questions directly on product pages to clarify details.
Streamline response management: Easily manage and respond to customer inquiries in the Growave admin panel.
Boost conversions: Use transparent and trustworthy answers to build customer confidence and drive sales.
How to use Questions & Answers
Enable Q&A
In Growave admin, navigate to Reviews → Settings → Questions & Answers.
Toggle the feature to Enable.
Turn on notifications for new customer questions.
Enable CAPTCHA to prevent spam messages.
Set up email notifications
Navigate to Reviews and click Notifications in the Growave admin panel.
Enable the Answer posted email notification to ensure customers know when you reply to their questions.
Managing and moderating Q&A
You can view and manage all customer questions in the Q&A section of the Reviews app:
Moderation: Questions are not published automatically. When you respond to a question, it is published on the site, and the response is sent to the customer via email.
Manual control: You can manually publish, unpublish, reply to, or delete customer questions if needed.
Sorting and search: Filter questions by answered or unanswered status, or search for specific items using keywords.
⚠️ Important
You cannot edit customer questions. Shopify treats customer questions as user-generated content, which must remain authentic. You can only edit shop answers. Click More next to your answer and select Edit.
✅ Tip: If a customer's question needs to be updated or corrected for any reason, you can delete the original question and politely ask the customer to submit a new, updated one.
📘 Note
Any URLs or links included in customer questions or your shop answers will be displayed as plain text and will not be clickable on the storefront.
Import existing questions
If you already have customer questions exported from other platforms, you can import them into Growave and display them on your website:
Go to Import/Export → Reviews tab.
Download a CSV template and fill it with Q&A data.
Upload the file, set import type to Questions & Answers and run import.
If you have any questions or need assistance, feel free to contact us at [email protected] or use the chat icon in the bottom-right corner of your Growave admin panel. We're here to help! 🤗