Getting started with Reviews app
Customer reviews are a powerful way to build trust and showcase your products. By integrating reviews into your store, you can display real customer experiences, enhance product credibility, and increase conversions. This guide will walk you through the steps to enable and configure the Reviews app in Growave, from setting up review requests to customizing how reviews appear on your storefront.
Enable Reviews app
Navigate to the Growave admin panel → Reviews → Manage Reviews and click Launch Reviews to enable this feature for your store.
Set up Reviews email notifications
Configure review request emails and reminders to automatically send them after purchase, helping you collect valuable customer feedback and enhance your social proof. In this section, you can also track notification performance for the last 30 days with such metrics as the number of emails sent and opened as well as the conversion rate.
📖 Learn more about setting up review request emails
In addition to the three review request emails, Growave offers system notifications to keep your customers informed:
- Unverified review: Sends a verification email to customers who have left a review without logging in.
- Replied to your question: Notifies customers when you respond to their questions.
- Replied to your review: Notifies customers when you respond to their reviews.
Import existing reviews
Importing reviews is a useful way to transfer valuable feedback from past platforms or systems, helping you maintain credibility and social proof in your current store.
You can import reviews using a CSV file. In the Growave admin panel, go to the Import/Export → Reviews tab.
📖 For detailed instructions, refer to our guide on importing reviews
📖 Read our guide on exporting data from Yotpo, Smile.io, Loox, Judge.me, LoyaltyLion, Stamped.io
Adjust general settings
The General tab of the Reviews settings contains five sections: Reviews status, Review request rules, Moderation and display, Grouping, and Translations.
Reviews status section
This section allows you to enable or disable the Reviews app:
Review request rules section
This section allows you to manage the general review notification settings to fit your store's needs:
- Chose who receives review request emails: all customers despite their marketing email preferences only those customers who opted in for marketing emails.
- Collect only verified reviews: If enabled, only customers who have purchased the product can leave reviews, and the review form will remain hidden from other visitors.
- For Growave 2.0 users: When enabled, you'll also see an option to set a limit on how many reviews a verified buyer can leave for the same product. For more details, check out this article on limiting reviews.
- Send review requests based on order status: Choose when customers receive review requests depending on the order status:
- Paid: Review requests are sent once the order reaches the Paid status in Shopify. This option is ideal for digital products.
- Fulfilled: Review requests are sent when the order is marked as fulfilled by the merchant.
- Delivered: Review requests are sent when the order's shipment status updates to Delivered.
- Exclude products from review requests: By tagging certain products, you can prevent Growave from sending review request emails and collecting reviews for those items.
- Get notified about reviews: Enable notifications to receive an email when a new review is submitted.
Moderation and display section
In this section, you can define how to publish and display reviews:
- Automatically publish reviews
Select which reviews to automatically publish based on their star rating.
- If auto-publishing is disabled, all reviews will remain in pending status until manually approved.
- If you select All reviews, all new reviews will be automatically published, regardless of rating.
- If you select a rating threshold (e.g., auto-publish 4+ star reviews), you can set a delay for publishing reviews below the threshold (e.g., 1–3 stars).
Important
Starting July 8, 2024, Shopify requires that all new reviews below the selected rating must be automatically published after up to 14 days, even if they don’t meet your auto-publishing threshold. This only applies to reviews submitted after that date.
- Show reviews for unpublished products
Display reviews for unpublished products across reviews widgets, where the product's link is not clickable. This feature allows reviews to be visible for products that are no longer available in the store.
- Display reviewer names: Choose how to display names of reviewers and authors of questions. Options include: Full name, Shortened last name, Shortened full name, Anonymous, Allow user to choose the display format
- Require review titles: This setting makes it mandatory for customers to add a title when submitting a review.
Grouping and Translations sections
- Product groups
Group similar or identical products under different Shopify product pages and share reviews across them. This helps you manage reviews more effectively when selling variations of the same product.
- Translate product reviews (available for Growave 2.0 users)
Choose from translation services like DeepL or Google Translate to automatically translate reviews.
📖 Learn how to set up automated review translation
Display reviews on your store
You can showcase customer reviews using a set of widgets tailored to your store’s design. These widgets make it easy to display feedback in an engaging and visually appealing way.
To display reviews, go to Onsite widgets → Reviews:
📖 Learn more about Onsite widgets in Growave
Available Review widgets:
- Product review widget: Displays reviews directly on product pages.
- Star rating widget: Display star ratings and review count for the product (customizable in Reviews → Branding).
- Review slider: Showcases reviews in a sliding carousel format.
- Reviews mini-slider: Displays a compact slider of product reviews.
Clicking the Add widget button from the Reviews tab will redirect you to the Shopify product page customizer.
The Review slider and Review mini-slider widgets allow displaying reviews based on specific ratings:
The Review slider offers an additional setting to define the source of images: either product images or those from reviews posted by customers.
Enable Questions & Answers feature
Activate the Questions and Answers feature, which is integrated within the Reviews app, allowing customers to ask product-related questions. Here you can also enable email notifications about new questions.
This is what it looks like in the Reviews section of the product page:
Note
The Filter option before the Ask a question button allows users to filter product reviews based on custom questions available for a particular product. This feature is available for the Growave 2.0 users.
Next to the product rating, customers will see a clickable section with the number of questions asked:
Add Attributes
The Attributes feature located under the Reviews app in the Growave admin panel helps you collect in-depth feedback from customers about their demographics and experiences with your products. By setting up custom attributes lists with targeted questions, you can gather insights tailored to specific tagged products or all products in your shop.
Feature availability
Attributes are available for Growave 2.0 users (those who joined us after January 22, 2024) starting from the Growth plan.
📖 Follow this guide to set up and start using the Attributes feature
Important
For Growave 1.0 users: Use the Custom questions feature to gather specific customer and product insights. This feature also allows potential buyers to better understand your products through detailed feedback posted in the Reviews section of the product pages.
Learn more about Custom questions (Growave 1.0 only).
Add Reviews badge
Users of Growave 2.0 can add the Trust badge widget by creating an empty <div> element in the page with the relevant class name:
<div
class="gw-rv-trust-badge-widget-placeholder"
style="display: block"
></div>
This badge displays your store's average rating and total number of customer reviews. The badge helps build trust and encourages purchases by showcasing social proof in a compact format.
📖 Learn about all placeholder widgets on our Docs portal
Customize Reviews branding
If you're using Growave 1.0, you’ll find basic Reviews branding options in the Legacy branding editor.
For users on Growave 2.0 (joined after January 22, 2024), advanced customization tools are available to help align the Reviews app with your store’s branding.
You can access these settings under Branding → Reviews in the admin panel.
The branding interface is divided into two tabs:
- General – for color schemes, review layout, and button styling
- Widget & Launcher – for configuring the pop-up widget and floating launcher button
For full customization details, see our guide: Customize Reviews branding in Growave 2.0
If you have any questions or need assistance, contact us at support@growave.io or use the chat icon in the bottom-right corner. We are always here to help!