Growave Reviews FAQ

This guide answers frequently asked questions about Growave Reviews, covering everything from settings and integrations to design customization.

How to change the location of the Reviews widget or hide it?

In Growave 2.0, the location of the Reviews widget can be adjusted in the Branding → Reviews → Launcher tab. Here you can select the position as "center-left or "center-right" and hide the Reviews launcher by deselecting the checkbox:

In Gowave 1.0, the default location of the Reviews widget cannot be changed.

Is the email column mandatory when importing reviews?

Yes, the email column is mandatory when importing reviews. For more details, check our review import guide.

Which product in an order will the review request be sent for?

The review request email features up to five products from the order. If a customer clicks through and reviews a product they have not reviewed yet, they’ll be also prompted to review the remaining items from that order. This approach helps gather feedback on a broader range of products.

Will a review request email be sent for refunded or partially refunded orders?

No, the system automatically excludes refunded or partially refunded orders from the review request queue.

Can all visitors leave a review? How do verified reviews work?

By default, any visitor can leave a review. To limit reviews to verified buyers, go to Reviews → Settings → General tab → select Collect only verified reviews. This ensures only customers who bought the product can leave a review, and their reviews will be marked as "Verified."

You can also manually verify reviews in the Growave admin → Reviews → Manage Reviews.

How to bypass account login for leaving reviews?

While full login cannot be bypassed to prevent spam and unverified reviews, customers can leave their email instead of logging in. They will need to verify their email address before the review is published.

Does Growave integrate with Schema Plus?

Yes, you can enable integration with Schema Plus to embed rich snippets with reviews effectively on your product pages. Go to the Growave admin panel, select Integrations, find Schema Plus, and click Enable. All further settings shall be applied directly in the Schema Plus app.

How to exclude a product from review request emails?

1. Go to your Shopify admin → Products → select a product you want to exclude and add a tag:

2. In Growave admin, navigate to Reviews → Settings → General tab → Collect Reviews.
3. Locate the Product exclusion section and enter the same tag.

Is there integration with Google Shopping?

While Growave doesn’t integrate directly with Google Shopping, it works with Multiple Google Shopping Feeds to add review ratings. Find more details here.

If you have additional questions or suggestions, contact us at support@growave.io. Your feedback helps us improve our guides for you and other customers!