How to manage customer birthday information and rewards
IN THIS ARTICLE:
How to reward customers on their birthday
In the Points program, you can reward customers on their birthday, making them feel valued and boosting engagement. Customize the "Celebrate a birthday" earning rule to tailor the reward to fit your store’s goals and offer a memorable gift to your customers:
How to enter birthday information
Customers can provide their birthday information through the Rewards widget in the How to earn points section, specifically under the Celebrate birthday earning rule. Once they input their birthdate, it will be saved for future rewards:
NOTE: The birthday reward is issued annually. If a customer enters their birthday after it has already passed for the year, the reward will be given on their next birthday. However, if today is their birthday and they enter the date, the reward will be applied immediately.
How to disable birthday editing
To prevent customers from changing their birthdate after entering it, you can disable the option to edit birthday information in the Celebrate birthday earning rule settings. Once this setting is applied, customers will only be able to enter their birthdate once, ensuring accuracy for future rewards.
How to set birthday points multiplier
Within the Celebrate birthday rule, you can enable the Birthday Point Multiplier feature. This allows loyal customers to earn more points on their birthday (based on the settings you specify), giving them a fun bonus and helping them collect points faster:
How to find customers' birthday information
You can view customers' birthday information in the Customers section of the Growave admin panel.
- Navigate to Customers.
- Select a customer to view or edit their birthday in the right-hand field.
If you have any questions or need assistance, please contact us at support@growave.io or use the chat icon in the bottom-right corner. We're happy to help 🤗!