Customers section overview

The Customers section in Growave provides a comprehensive view of customer activity and enables you to manage user details effectively. This section is divided into two main areas: the main window, where you can search, view, and filter customers, and individual customer profiles, where you can access and edit specific user information.

Main window features

Customer search

In the main Customers window, search through the customer database to quickly locate specific profiles.

View VIP Tier and Referral status

Instantly see each customer’s VIP Tier and Referral Program status.

Apply filters

Use filters for streamlined browsing, enabling quick access to customers meeting specific criteria.

Customer profile details

When you click on a customer’s profile, you’ll find key information organized for easy management:

Customer registration status

In the first box, you’ll see if the customer is a member or a guest of the rewards program.

Points balance and expiration

• View and edit the customer’s Points Balance. For more details be sure to check this guide.
• See the points' expiration date if applicable. Learn more about points expiration.

Referral program overview

Displays the number of friends the customer has referred to your store.

VIP Tier

• View and edit the customer’s VIP Tier level. View this guide on manually changing VIP tier status.
• See the amount spent by the customer to reach their current tier status.

Activity box

Below the initial profile information, you’ll find the Activity box, which contains tabs to view and manage various aspects of the customer’s interactions in your store:

• Points: View the customer's earned and redeemed points history. Redeemed rewards, such as discounts, will also be listed here. You can click the reward (discount) code to refund points, provided the reward hasn't been used yet.

• Referrals: Track completed referrals, including detailed information on each referral’s status and any related rewards.
• VIP Tiers: Access the history of VIP Tier changes for the customer, as well as any rewards associated with tier upgrades or downgrades.
• Rewards: View active, deleted, and used rewards associated with the customer’s account. This includes discounts and other special perks.
• Reviews: See the list of reviews left by the customer, complete with ratings and review dates.
• Wishlist: Browse items added to the customer’s wishlist, providing insight into the products they’re interested in.

Order history box

Below the Activity box, you’ll find the Order history box, which provides a detailed view of the customer's previous purchases.

Each order entry includes:

• Order No.: A unique identifier for each order.
• Total sum: The full amount spent by the customer on the order.
• Rewardable amount: The portion of the total amount that was eligible for rewards points. Learn more about rewardable amount settings.
• Date: The date the order was placed.
• Payment status: Displays whether the order payment was completed, pending, or refunded.

Sidebar

In the right sidebar of the Customer profile section, you’ll find additional customer information and controls:

• Contact details: Displays the customer’s contact information, including email address and phone number if available.
• Birthday: Shows the customer’s birth date if it has been provided. You can edit this information as needed.
• Personalized referral code: Shows a unique referral code assigned to the customer, which they can share to refer new users to your store.
• Marketing status: Indicates the customer’s subscription status for marketing communications:
• Email and SMS subscription status: Displays whether the customer has opted in to receive email and/or SMS marketing.

If you have any additional questions or need help, contact us at support@growave.io or use the chat in the bottom-right corner. We are always here to help! 🤗