How to manually assign or reset VIP Tiers
You can manually assign or reset VIP Tiers for customers through the Growave admin panel. Follow these steps to manage VIP Tier statuses:
Access the Customers Section: Navigate to the "Customers" section in the admin panel.
Select a User: Click on the user name whose tier you want to update.
Assign a New Tier: On the next page, locate the VIP Tier section and click "Edit."
Verify Changes: Choose the desired tier from the dropdown menu and click the "Update" button:
The assigned tier's reward will be given to the customer, and the VIP Tier status will be updated.
NOTE: When you manually assign a tier, the associated reward is granted only once.
Remove or Reset a Tier: To remove a tier, select "No tier." To activate this option, check "Reset progress and re-enable progression," it will reset the customer’s progress towards tier milestones.
EXAMPLE: If a customer has reached a milestone of $1000 spent, any spending up to the date of resetting progress will not be counted towards future tiers.
NOTE: When assigning VIP tiers manually, you can only assign them to customers one by one. To update tiers for multiple customers at once, adjust milestone values to enable automatic tier updates based on eligibility.
For further assistance, contact us at support@growave.io or use the chat icon in the bottom-right corner. We’re here to help!