How to manually assign or reset VIP Tiers
You can manually assign or reset VIP Tiers for customers through the Growave admin panel. Follow these steps to manage VIP Tier statuses:
- Navigate to the Customers section in the admin panel.
- Click on the user name whose tier you want to update.
- On the next page, locate the VIP Tier tile and click Edit.
- Choose the desired tier from the dropdown menu and click the Update button:
The customer will receive the reward for the assigned tier, and the VIP Tier status will be updated.
Important
When you manually assign a tier, the associated reward is granted only once.
- To remove a tier, select No tier from the dropdown menu. To activate this option, check Reset progress and re-enable progression, it will reset the customer’s progress towards tier milestones.
Example
If a customer has reached the Spent amount milestone, e.g., $1000, any spending up to the date of resetting progress will not be counted towards future tiers.
Note
When assigning VIP tiers manually, you can only assign them to customers one by one. To update tiers for multiple customers at once, adjust milestone values to enable automatic tier updates based on eligibility.
For further assistance, contact us at support@growave.io or use the chat icon in the bottom-right corner. We’re here to help! 🤗