How can customers spend their points

Let your customers redeem the rewards for points they've earned for the on-site actions.

There are 5 types of Spending rules and you can choose which exact rewards to enable from all the offered ones here: Dashboard > Loyalty and Rewards > Points.

  • Amount Discount
  • Percentage off
  • Free Shipping
  • Free Product
  • Gift Cards

How to set up the rewards?

Sales channel options 

Here you can select a sales channel that is more convenient for you. It gives you more flexibility in terms of rewarding options both for your Online and Physical store. 

Online Store - Discounts will be available only on the Online Store. 

Shopify POS - Discount will be available only on Shopify POS. 

Both - Discounts will be available in both of the Sales Channels.

Exception for Free Shipping, Free Product, and Gift Card Rules

If you use the Shopify POS channel all additional parameters except for an Inclusive Tag will be ignored. Parameters such as are ignored: 

  • Minimum Purchase amount
  • Discount Expiration
  • Specific collection

It occurs due to the restrictions of Shopify POS. 

As for the Discount type, Shopify POS works only with the Fixed Discount. In case you select Both, then parameters will be ignored on Shopify POS but applied on the Online store. 

NOTE: The following option applies only to Cash and Percentage discounts. Online store option is selected by default for the new stores.

Cash discount

There are two types of discounts - Fixed and Variable.

The Fixed Discount reward allows a customer to exchange points for a discount. You can put any amount you wish and the customer will get a discount off after redeeming the reward.

Also, you can choose whether to apply the discount to all products, or selected collections. Add an inclusion tag, set the minimum purchase amount, and put the duration of the discount validity (1, 7, 30, 365 days or lifetime).

Variable discount

It allows your customers to easily redeem the needed number of points and use them more actively. This is how it looks and works for your customers:

You may set up a minimum or maximum points expendable:

Percentage discount

Percentage discount works as a usual discount. Just the specified percentage is off from the customers' total order cost for doing the earning action.

Free shipping

Let your customers redeem a 'Free Shipping' discount for points they have earned for on-site activities. Please check the following article to get a detailed explanation of how to set the Free Shipping Spending rule.

Free product

This feature helps to redeem a free product for some amount of points. You may set up a discount name and click on the "Browse product" button to get started with the discount. Then in the next pop-up, you may type the product name, and select the variant. You may add the title, put the points price, and the discount value.

Gift card

Now Growave allows creating Gift cards in exchange for points. Learn how to create and set up the reward in this guide. By the way, customers see these rewards on the tab:

The available rewards will have a discount code that can be copied and applied at the checkout. And the ones, to redeem which customers don't have enough points, will have a call to action button like "Earn points". By clicking on them, customers will be redirected to the "Earn points" section.

More options

Each discount has More options settings that allow:

  1. Applying to the entire order, or collections.

You can select certain products or collections on which the discount can be used.

  1. Allowed discount combinations

This awesome feature lets you apply multiple types of discounts all at once during checkout. By using this capability, you can mix different reward types with Order, Product, and Shipping discounts. Read more about how to use this feature here.

  1. Making the discount available only to users with a certain tag.

If you add the tag to the customer in Shopify's "Customers" section and add the same in the Rewards setting, then only these customers will be able to use the discount.

  1. Requiring a minimum purchase.

Customers should purchase the amount that you will set up in the settings and only after making a purchase for this amount they will be able to use the discount.

  1. Defining discount expiration in days

Set up after how many days the discount will be unavailable to use.

NOTE: The discount code that has already been redeemed, will not be disabled even if the spending rule is deleted or has altered eligibility. It will work according to the settings of the spending rule at the moment of redemption.

  1. Add prefix to discount codes

This feature helps organize and track discount codes by allowing you to add prefixes to them. It makes it easier to manage and identify different promotions for better efficiency and accuracy. Now, all your discounts will be generated with this prefix, for example, "GW-KFKDPAKSMDLA." You can use any prefix to better align with your brand.

That's it! Hope it was clear and interesting 🤗 If not, please contact us at

or by chat icon in the bottom-right corner, and we'll gladly help you with your requests and questions.