How can customers spend their points
Let your customers redeem the rewards for points they've earned for the on-site actions.
There are 5 types of Spending rules and you can choose which exact rewards to enable from all the offered ones here: Dashboard > Loyalty and Rewards > Points.
How to set up the rewards?
Sales channel options
Here you can select a sales channel that is more convenient for you. It gives you more flexibility in terms of rewarding options both for your Online and Physical store.
Online Store - Discounts will be available only on the Online Store.
Shopify POS - Discount will be available only on Shopify POS.
Both - Discounts will be available in both of the Sales Channels.
Exception for Free Shipping, Free Product, and Gift Card Rules
If you use the Shopify POS channel all additional parameters except for an Inclusive Tag will be ignored. Parameters such as are ignored:
- Minimum Purchase amount
- Discount Expiration
- Specific collection
It occurs due to the restrictions of Shopify POS.
As for the Discount type, Shopify POS works only with the Fixed Discount. In case you select Both, then parameters will be ignored on Shopify POS but applied on the Online store.
NOTE: The following option applies only to Cash and Percentage discounts. Online store option is selected by default for the new stores.
Cash discount
There are two types of discounts - Fixed and Variable.
The Fixed Discount reward allows a customer to exchange points for a discount. You can put any amount you wish and the customer will get a discount off after redeeming the reward.
Also, you can choose whether to apply the discount to all products, or selected collections. Add an inclusion tag, set the minimum purchase amount, and put the duration of the discount validity.
Variable discount
It allows your customers to easily redeem the needed number of points and use them more actively. This is how it looks and works for your customers:
You may set up a minimum or maximum points expendable:
Percentage discount
Percentage discount works as a usual discount. Just the specified percentage is off from the customers' total order cost for doing the earning action.
Free shipping
Let your customers redeem a 'Free Shipping' discount for points they have earned for on-site activities. Please check the following article to get a detailed explanation of how to set the Free Shipping Spending rule.
Free product
This feature helps to redeem a free product for some amount of points. You may set up a discount name and click on the "Browse product" button to get started with the discount. Then in the next pop-up, you may type the product name, and select the variant. You may add the title, put the points price, and the discount value.
Gift card
Now Growave allows creating Gift cards in exchange for points. Learn how to create and set up the reward in this guide. By the way, customers see these rewards on the tab:
The available rewards will have a discount code that can be copied and applied at the checkout. And the ones, to redeem which customers don't have enough points, will have a call to action button like "Earn points". By clicking on them, customers will be redirected to the "Earn points" section.
More options
Each discount has More options settings that allow:
1. Applying to the entire order, or collections.
You can select certain products or collections on which the discount can be used.
2. Making the discount available only to users with a certain tag.
If you add the tag to the customer in Shopify's "Customers" section and add the same in the Rewards setting, then only these customers will be able to use the discount.
3. Requiring a minimum purchase.
Customers should purchase the amount that you will set up in the settings and only after making a purchase for this amount they will be able to use the discount.
4. Defining discount expiration in days
Set up after how many days the discount will be unavailable to use.
NOTE: The discount code that has already been redeemed, will not be disabled even if the spending rule is deleted or has altered eligibility. It will work according to the settings of the spending rule at the moment of redemption.
That's it! Hope it was clear and interesting 🤗 If not, please contact us at support@growave.io
or by chat icon in the bottom-right corner, and we'll gladly help you with your requests and questions.