Automate review requests: quick guide

The Reviews app can automatically send review request emails after a specified number of days or at an optimal time set by default. You can configure email templates and request timing in the Reviews → Notifications section.

Getting started

In this section, you can also track notification performance for the last 30 days.

You can choose to enable or disable the reminders. If the initial review request is disabled, the two reminders will also be deactivated. Additionally, you can customize the notification intervals between each reminder. The campaign automatically stops sending reminders once the customer submits a review.

Review request requirements

The Review request emails are sent if the following conditions are met:

• The order is Fulfilled, Paid, or Delivered (depending on what you select in Reviews → Settings → Send review requests based on order status:

• The customer is subscribed to marketing emails.
• The order was made through Shopify or its sales channels.
• The customer has not left a review for the specific order or product.

Change email templates

In the Reviews → Notifications section, click the review request email or reminder title to open the editor, where you can set the notification period and change the review request template, including email language, banner image, subject, body, reward message, and button text:

Preview request email content

Below is an example of a review request customers receive by email. It includes template text, up to five products with "Write a review" buttons, and a message detailing the rewards for leaving a review:

Upon clicking the "Write a review" button, customers will be redirected to your website, where they can post a review in a pop-up window:

If a customer clicks through and reviews a product they have not reviewed yet, they’ll also be prompted to review the remaining items from that order:

This approach helps gather feedback on a broader range of products.

Set custom domain for email notifications

This feature is available starting from the Growth plan. In the Growave admin panel, navigate to Settings → General to set the email address from which review requests will be sent. Remember to verify your email address; the verification letter will be in your mailbox.

📖 Learn more about custom domain setup in this detailed guide.

Exclude customers from review request emails

If you have a customer who doesn't want to receive review request emails, or you simply don't want to send requests to certain customers, you can add the tag disable-growave-review-request .

Once you add the tag, please inform us so we can verify and adjust the settings on our end to ensure the user is excluded from receiving review request emails.

You can add the tag to a user from the Customers section in your Shopify admin:

Exclude products from review request emails

If you do not want to send review request emails for specific products, you can exclude them in the Reviews → Settings → General tab → Collect Reviews.

Also, add the same tag in the Shopify admin:

• Go to Products.
• Choose the product you want to exclude.
• Add the exclusion tag under Tags in the Product organization sidebar.

Delay review requests for Shopify POS orders

If the order was placed through the Shopify POS app, Growave sends the review request 2 hours after the purchase by default.

For further assistance, contact us at support@growave.io or via the chat icon at the bottom-right corner. We're here to help! 🤗