If you're using Klaviyo to manage review requests, here’s how to ensure events from Growave are sent correctly and how to configure your flows for each reminder.
Review request emails overview
Growave supports up to three review request emails per order:
First review request email
Second review request reminder
Third review request reminder
When Klaviyo integration is enabled with the Reviews app selected, Growave will not send the emails itself — instead, it will send event data to Klaviyo. You must create your review request email flows in Klaviyo.
Growave sends the GrowaveReviewRequest event to Klaviyo for each email (initial + reminders). You can use this event to trigger custom flows in Klaviyo.
How to set it up
1. Enable Reviews app in Growave
Go to Reviews → Notifications.
Make sure Review request and both reminder toggles are turned on.
Click the Review request title to configure the delay intervals between emails.
(You can set and change reminder intervals before or after integration with Klaviyo).
2. Choose when to send review requests
Go to Reviews → Settings → Review request rules → Send review requests based on order status.
Select order status that should trigger review requests: Paid, Fulfilled, or Delivered.
Review request event now considers both order status and intervals.
3. Activate the Reviews app in Klaviyo integration card
Go to Growave → Integrations → Klaviyo app card.
Make sure the Reviews checkbox is selected. This allows Growave to send the
GrowaveReviewRequestevent.
Set up Review flows in Klaviyo
In Klaviyo, create a review request flow triggered by the GrowaveReviewRequest event. Add a trigger filter where
remind_round = 1.For reminder emails, create two separate flows with the following
remind_roundtrigger filters:Reminder 2:
remind_round = 2Reminder 3:
remind_round = 3
If you have any questions or need help setting this up, feel free to contact us at [email protected] or use the chat icon in the bottom-right corner. We’re happy to help! 🤗