Exporting Reviews and Q&A
For many e-commerce users, product reviews and Q&A sections are essential for making informed purchasing decisions and ensuring satisfaction with their chosen products. If you're contemplating exporting your reviews and Q&A data from Growave, this article is crafted to assist you through the process seamlessly. Follow our detailed instructions for a smooth transition, ensuring that you retain access to valuable customer feedback and insights.
Step 1. Go to Shopify Admin → Apps → Choose Growave app → Import/Export → Reviews
Step 2. Select export type, Reviews, or Questions&Answers
Step 3. Choose an email address where exported data will be sent, then press “Export”.
You will be provided with a CSV file with all existing review data.
The exported Reviews CSV file has the following fields:
| customer_name | customer name |
| customer_email | email address of a customer |
| product_id | id of a product in Shopify |
| product_handle | product name in a special format |
| body | main text or content of a reviews |
| rating | score from 0-5, where 5 represents the most positive product review |
| created_at | date and time when the customer created the review |
| title | short, bolded title summarizing the customer's experience |
| reply | optional response to the review |
| images | links to images associated with a review |
| published | status of the review published or unpublished |
The exported CSV file for Q&A has the following fields:
| customer_email | email address of a customer |
| questions | text or content of a question |
| product_id | id of a product in Shopify |
| product_handle | product name in a special format |
| date | date when the question was created |
| replier_email | email address of someone who replied to question |
| reply | response to a question |
| replied_at | date and time when the question was answered |
| status | status of question published or unpublished |
That's all! Please, feel free to reach out to us at support@growave.io or by chat icon in the bottom-right corner, if you have any questions.