How to export Reviews and Q&A from Growave
Product reviews and Q&A sections provide valuable insights into your customers' experiences and concerns. Exporting this data from Growave allows you to analyze feedback more comprehensively, using specialized tools for deeper data analysis, customer sentiment tracking, or improving your product offerings.
Whether you're looking to identify patterns in customer preferences, track trends over time, or gain more detailed insights into how customers interact with your products, this guide will help you export reviews and Q&A data smoothly and efficiently.
Step 1: In the Growave admin panel go to Import/Export → Reviews
Step 2: Select the export type: Reviews or Questions & Answers
Step 3: Choose an email address where you want to receive the exported data, and then click Export.
You will receive a CSV file with all existing review or Q&A data via email.
Add or update email address for system notifications
To add or update the email address where the CSV file is sent, go to the Growave admin panel → Settings → General → System Notifications.
Review CSV file fields
| Header name | Description |
|---|---|
| customer_name | Name of the customer who left the review |
| customer_email | Email address of the customer |
| product_id | Shopify ID of the reviewed product |
| product_handle | Product name in a special format |
| body | Main content of the review |
| rating | Score from 0-5, with 5 being the most positive review |
| created_at | Date and time when the review was created |
| title | Short title summarizing the customer’s experience |
| reply | Optional response from the store owner to the review |
| images | Links to images attached to the review |
| published | Status of the review (published or unpublished) |
NOTE: If the exported file contains reviews where both the product_id and product_handle fields are blank, it indicates that the review is a shop review rather than a product review.
Q&A CSV file fields
| Header name | Description |
|---|---|
| customer_email | Email address of the customer who asked the question |
| questions | Content of the question |
| product_id | Shopify ID of the product the question refers to |
| product_handle | Product name in a special format |
| date | Date when the question was created |
| replier_email | Email address of the person who answered the question |
| reply | Response to the question |
| replied_at | Date and time when the question was answered |
| status | Status of the question (published or unpublished) |
If you need any further assistance, feel free to contact us at support@growave.io or use the chat in the bottom-right corner. We're here to help! 🤗