How to export Loyalty and Rewards data
For many e-commerce users, reward programs play a crucial role in incentivizing purchases and fostering customer loyalty. If you're considering exporting your rewards data from Growave, this article is tailored to guide you through the process effortlessly. Follow our step-by-step instructions for a smooth transition, ensuring that you retain access to valuable customer engagement and loyalty insights.
If you would like to export your existing Rewards data, Growave allows you to do it from the Admin panel easily. Please go to the Rewards Analytics section and click the 'Create report' button:
Then please choose the period (you may also sort the time frame from 7 days, 30 days to 90 days) and select the necessary data:
We provide the following data to export:
Customer email |
|
Customer name |
Customer name and surname |
Birthday |
Customer birthday (DD/MM format) |
Earned points |
All earned points for the selected period (manual adjustment as well) |
Spent points |
All spent points for the selected period (manual adjustment as well) |
Current balance |
Customer's current balance in points |
Expired points |
The number of expired points for the whole time |
Points Expiration date |
The date when the points will expire (this option will be available only if you have the expiration function ON) |
VIP Tier |
Customer's VIP tier (this option will be available only if you have set up the VIP Tiers) |
Referrals |
The number of people that the customer engaged |
Active rewards |
All active (non-used) discount codes (comma separated) |
Issued rewards |
All active and used discount codes (comma separated) |
Completed actions |
All actions completed to get a reward, show what type of action. Also, there is a tracking of the number of actions ( Leave a review 2 times ) |
After choosing the required options please click 'Send'. You will be emailed with a link to download the CSV file including all existing Loyalty&Rewards data that you chose. 😊
P.S. Download link will be active for 7 days due to security reasons and data storage requirements.
Please feel free to reach out to us at support@growave.io or by chat icon in the bottom right corner, if you have any questions or need help.