How to manually adjust customer's points balance

Growave allows you to have full control over your customers' points balance directly from your admin panel. Whether you need to add or subtract points for a specific customer, you can manage it without hassle. Follow these steps to begin:

  • Go to the Customers section in the Growave admin panel and find the customer whose balance you want to edit:

Choose a customer to change the points balance

  • Open their profile and click the Edit button:

Edit points balance in Growave

  • You can add or subtract points, and include a reason for the adjustment:

Add or deduct points Growave

To notify the customer about a points balance update, go to Rewards → Notifications and configure automatic notifications:

Email notification about points balance change

IMPORTANT: Customers will only receive notifications if they opt to receive updates from your store.

NOTE: Customers cannot transfer points to other customers. However, Growave's Rewards and Loyalty program allows users to send discounts to friends through the Referral program. For more details, refer to our guide on the Referral program.

If you have any additional questions, feel free to reach out to us at support@growave.io or by using the chat icon in the bottom-right corner of the screen.

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