How to reward for past actions
If you would like to reward old customers who have already done the on-site actions before installing our platform and didn't get the rewards (as the ones who have done the same on-site actions after installing Growave), you can think of the ‘Reward for past actions’ option.
Rewardable actions:
- Create account
- Place order
- Post a product review
- Subscribe to newsletter
Notifications will be sent in case those emails are enabled in the Growave Admin. Please check the following article for more details.
You can always reward customers in the following section of the Rewards → Settings → Reward for past actions:
The number of customers who have done this action and haven't received the reward for it yet will be automatically displayed on the right top. You will be able to choose how many actions to reward and for which period.
Just set up the settings of the available actions and save to reward old customers with points or discounts:
After you click on 'Reward' the following message will appear:
Important notes:
- The Place Order rule is also applicable to customers who have phone numbers, but no email.
- If the VIP criteria are set as "Earn points", the points awarded after activating the "Reward for past actions" rule won't be counted. This means those points don't affect the Tier.
That's it! Please contact us at support@growave.io or by chat icon in the bottom-right corner, if there are any questions regarding this option, we will be glad to help you 🥰