Integrating Growave with Zendesk

You can integrate Growave with Zendesk to automatically pass customer data and generate tickets when reviews or questions are submitted in your store. This integration helps centralize key customer activity so you can manage it directly from your Zendesk workspace.

How to enable the integration

  1. Log in to your Zendesk account and copy your subdomain (e.g., yoursubdomain from yoursubdomain.zendesk.com).

  1. In your Growave admin, go to the Integrations section.
  2. Locate the Zendesk app card and click it.
  3. Paste your copied subdomain into the Account name field.
  4. Click Enable, then sign in to your Zendesk account to authorize the connection. Once connected, your account name will appear in a blue callout confirming successful integration.

Data shared with Zendesk

Once the integration is active, Growave will pass the following customer information to Zendesk:

  • Current point balance
  • Referral link
  • VIP Tier status
  • Latest activity date

In addition, when customers leave a product review or ask a question in your store, Zendesk tickets will be created with the following details:

  • Review tickets include:
    • Review text
    • Review link
    • Star rating
  • Question tickets include:
    • Question text
    • Question link

This ensures your support team has all the necessary context to follow up with customers effectively.

How to disable the integration

To disable the Zendesk integration:

  1. Open the Zendesk app card in the Integrations section.
  2. Click Disable, then confirm the action.

Once disabled:

  • Growave will no longer sync data with Zendesk.
  • Your OAuth connection will be revoked.
  • No new review or question tickets will be created.

You can re-enable the integration anytime by following the steps listed above.

If you have any questions or need assistance, please don’t hesitate to contact our support team at support@growave.io or via the chat icon in the bottom-right corner. We're here to help! 🤗