Integrating Growave with shipping apps

Shipping apps, such as ParcelPanel, Easyship, and Tracktor Order Tracking, help merchants streamline order delivery, provide real-time tracking, and improve the post-purchase experience. When connected to Growave, these apps enable more accurate timing for sending review requests, typically triggered once an order is marked as delivered.

Note

Shipping apps are integrated one-sidedly and do not require a specific integration setup inside Growave. These apps connect through their own admin panels and update order delivery statuses in Shopify, which Growave detects via the Shopify API.

Automating review requests based on delivery status

Growave uses order delivery data from Shopify to automate review request emails.

To configure this:

  1. Go to Growave → Admin → Reviews → Settings.
  2. Under Send review requests based on order status, select Delivered.

Growave - Reviews - Manage Reviews - Send review request

  1. Then go to Growave → Reviews → Notifications → select a review request email.
  2. Set your desired notification delay for sending review requests after delivery.
  3. Click Save changes.

Growave - Reviews - Notifications - Edit email timing

If a shipping app is connected, Growave will use the delivery status to trigger the review request. If no delivery update is available, it will fall back to the general delay settings.

📖 Learn more about review request notifications

ParcelPanel Order Tracking

ParcelPanel enhances the post-purchase experience with real-time tracking and branded tracking pages. It supports over 1,180 carriers and reduces WISMO inquiries through automated delivery updates.

To allow Growave to use shipping data from ParcelPanel:

  1. Install ParcelPanel from the Shopify App Store.
  2. In ParcelPanel, go to Admin → Settings.
  3. Enable Send shipping tracking events to Shopify.

Growave - Integrations - Subscriptions - ParcelPanel

Tracktor Order Tracking

Tracktor lets customers track orders using their email and order number. It supports over 1,700 global carriers and provides real-time tracking and customizable pages.

Tracktor typically syncs delivery updates with Shopify automatically. No additional configuration is required inside the Tracktor app after installation.

Easyship – All-in-One Shipping

Easyship connects merchants to 250+ couriers with discounted rates and branded tracking. It helps automate global shipping and delivery visibility.

To allow Growave to use shipping data from Easyship:

  1. Install Easyship from the Shopify App Store.
  2. In the Easyship admin, go to the Connect menu, click your store name, and choose options in the Update order status on Shopify section:

If you have questions or need help integrating a shipping app with Growave, contact us at support@growave.io or use the chat icon in the bottom-right corner of your admin panel. We're here to help! 🤗

Related Articles