Transition from Social Login to new customer accounts in Growave 2.0

As part of our commitment to enhancing security and keeping pace with the latest trends in customer account management, we are transitioning from the Social Login feature in Growave 1.0 to a more secure and user-friendly system in Growave 2.0. This change is driven by Shopify’s new account strategy, which focuses on providing a streamlined and passwordless login experience.

Why new accounts are better

With the launch of Growave 2.0 in January 2024, we are transitioning from Social Login to a more secure and user-friendly customer account system. Here’s why new Shopify customer accounts offer a better experience:

1. Passwordless login: Customers can log in using a one-time code sent to their email. This eliminates the need for remembering passwords and simplifies the login process.
2. Simplified account creation: New accounts are created automatically when a customer logs in with their email address, removing the need for account invitations or manual setup.
3. Supports self-serve returns: Customers can request product returns directly from their account, streamlining the process and reducing the load on your customer service team.
4. Supports reordering: Customers can view their order history and reorder items with ease.
5. Enhanced B2B customer accounts (for Shopify Plus): New B2B profiles offer customized experiences for wholesale customers, including location-specific permissions and detailed order history.
6. Future extensibility: Shopify will soon offer UI extensions for customer accounts, allowing for additional features or custom pages tailored to your brand.

How to switch and things to consider

You can configure new customer accounts in the Customer Accounts settings of your Shopify admin:

1. Navigate to Settings → Customer Accounts.
2. Under Choose which version of customer accounts to link to, select Customer accounts.
3. Click the "Update" button in the pop-up window.

Before transitioning to new customer accounts, please be aware of the following:

• Customizations: Apps or liquid customizations on your theme’s customer account pages will not carry over to new customer accounts, potentially impacting existing features.
• Redirections: Links to legacy customer accounts will automatically redirect to new customer accounts.
• Compatibility: New customer accounts do not support the International tool or pixels customer events tracker.
• Multipass: This feature, which allows seamless login between the shop owner's website and their Shopify store, is not supported in the new system.
• Automation: Workflow triggers or automations set up for legacy customer accounts will not function with new accounts.
• Reversion: You can revert to legacy customer accounts at any time if you need to restore the previous setup.

Learn more about new customer accounts in this Shopify guide.

If you want to migrate to Growave 2.0 and have questions or concerns regarding the Social Login feature which is no longer supported on the new version, feel free to contact our support team for assistance.

Staying with legacy accounts

If you prefer to migrate to Growave 2.0 but continue using legacy accounts, customers who previously logged in via their social accounts will need to reset their passwords. Here’s how:

1.    Tag customers: Contact our support team for assistance in identifying and tagging all customers who used social logins.

2.    Export data: Our support team will export the tagged customers' data from the Shopify Customer section.

3.    Send password reset email: Utilize the template below this list to send out a password reset email campaign to the exported customers.

4.    Password reset flow: Customers will follow the link in the email to reset their passwords. The link to reset the account password looks like this: YourShopifyStore.com/account/login#recover

Using third-party social login apps

You can choose any third-party social login app from the Shopify App Store to fit your needs. However, we recommend the Oxi Social Login app as we've thoroughly tested it. It provides a frictionless experience for customers — they click on their preferred social media icon and confirm authorization.

We hope this guide helps you make informed decisions about setting up your store’s customer account. If you have any questions or need further assistance, feel free to reach out to our support team. We're here to ensure a smooth transition and enhance your customers' experience.