FAQ on Growave pricing policy

IN THIS ARTICLE:

When does overage billing happen?

Your Growave subscription bill occurs on your contract date. For example, if you started your paid plan with Growave on the 21st of the month, you will be consecutively billed monthly on the 21st.

What are our prices based on?

Our pricing is straightforward: it's based on how many orders you make each month and which features you need for business. The more you order and the fancier the features, the more it costs. We aim to give you a customized experience that fits your needs without any hidden surprises.

Are there any setup fees or other charges?

No, there are no setup fees or any other hidden charges.

How orders are calculated?

Calculations are applied only to orders that come from these sales channels:

  • Shopify
  • Shopify POS

Other channels like Amazon, eBay, etc. are not affecting the order counters.

As a new customer, which plan would be best for me to choose upon installation?

  • After installing Growave, you will have access only to the billing page before choosing a plan.
  • If you are new to Growave, you can choose absolutely any plan, regardless of the number of orders (we start counting and sending notifications start after the payment transaction)
  • If you need assistance in selecting a plan or have any questions, feel free to reach out to us at support@growave.io, and we'll be happy to assist you.

How many days of a trial period can I use before being charged?

You get a 14-day trial period on ‘Entry’, ‘Growth’, and ‘Plus’ plans.

  • The number of trial days will be displayed in your Admin. 
  • If you are already on any plan during the trial and decide to change your plan, you will have some days left during the upgrade. For example, you have spent 8 days of the trial, then once the plan is updated, you will have 6 days left.
  • If you have already used 14 days and decided to change your plan, then you will be provided with 1 trial day as a bonus for another plan (upgrade\downgrade).
  • If you deleted the app more than 60 days ago, then we'll provide you with a 14-day trial again.
  • If you have selected the ‘Custom plan’, the trial period duration will be determined by mutual agreement.

What features are available on Growave plans?

Below you can find a table outlining the available features for each Growave plan.

Entry

Growth

Plus
Wishlist:


On sale / back in stock wishlist reminders

❌

✅

✅
Customizable emails

✅

✅

✅
Reviews:


Photo review

✅

✅

✅
Q&A

✅

✅

✅
Unite reviews (group)

✅

✅

✅
2nd and 3rd reminders

✅

✅

✅
Custom forms

❌

✅

✅
Customizable emails

✅

✅

✅
Review requests for past orders

❌

✅

✅
Rewards:


Free product reward

✅

✅

✅
Free shipping reward

✅

✅

✅
Birthday reward

✅

✅

✅
Buy X to get Y

✅

✅

✅
Spend X to get Y

✅

✅

✅
Gift card reward

❌

✅

✅
Punch card

❌

✅

✅
Custom actions

❌

❌

✅
Points at checkout

❌

❌

✅
Boost campaign

❌

✅

✅




Referral program

✅

✅

✅
Custom domain for sending emails

❌

✅

✅
Custom domain for referrals

❌

✅

✅




VIP Tiers

❌

✅

✅
POS

✅

✅

✅
Nudges

✅

✅

✅
Points expiration

❌

✅

✅
API

❌

❌

✅
General:


Integrations

1 integration

3 integrations

Unlimited integrations

What happens if you exceed your monthly included orders?

On each pricing plan, there is a specified amount of prepaid orders (e.g., 'Entry' up to 500 orders). If there are more orders, the store owner will incur additional charges of $10-$15 (depending on your plan) for every additional 100 orders. This measure is implemented to ensure uninterrupted access to our application features without any limitations, allowing you to fully enjoy its functionalities.

What if I want to cancel or change my plan?

Sure thing, you can cancel your subscription or move between plans at any time from our Pricing page.

Can someone help me set up Growave?

Yes, we will help you to integrate the desired features into your store absolutely for free. Moreover, we will support them throughout your journey with us.

What about test orders and orders that were refunded? Will they be included in the monthly order volume?

No, the test orders and orders with statuses: Refunded and Partially Refunded will not be counted in the monthly order volume.

Does Growave support businesses with high order volumes?

Yes, we do have a solution for any order volume. Growave successfully supports big companies like Boeing, and fast-growing brands around the world such as Unilever, Plant Essentials, Uniqso, SM Global Shop, and many others.

What will happen to customers who are on current plans?

Nothing will change for them, they will continue to use the app at the same prices they signed up for. If they switch to the new pricing, then they will not be able to return back and will use the app according to the new pricing policy.


If you have any questions or need help with pricing, please feel free to contact us at support@growave.io or by chat icon in the bottom-right corner. We are always here to help! 🤗