Integration with Gorgias: pulling data from Growave

Gorgias is all-in-one customer support and live chat helpdesk that centralizes your communication channels, enabling you to manage all customer support from one platform. The integration between Growave and Gorgias allows you to display the customer's current point balance, referrals, VIP Tier status, and latest reviews.

NOTE: To ensure your flows remain uninterrupted after the deprecation of the current authorization method at the end of June 2024, please read this guide on how to switch your Gorgias authorization to OAuth2.

Initial setup

To seamlessly transition and maintain the functionality of your Gorgias account, it is imperative to follow these steps to switch your authorization to OAuth2:

Step 1. Navigate to the Integrations page in the Growave admin panel and find Gorgias:

Step 2. Click on the Settings button for the Gorgias integration.

Step 3. Enter the Account Name. In the modal window that appears, type in your account name. You can find this at the beginning of your account URL (e.g., in account.gorgias.com, copy the value of "account").

Step 4. After entering your account name, press Connect.

Step 5. Authorize in Gorgias.

  • A new floating window will appear, prompting you to authorize in Gorgias.

  • If you are already authorized, you will see a quick blink as the modal window opens and closes instantly.

Step 6. Confirmation. Your Gorgias integration is now secured and updated to use OAuth2.

By following these steps, you will ensure your Gorgias integration is updated and secure, preventing any disruptions to your reviews and ticket flow.

Step 7. Adding Growave Widget. You need to go to the Gorgias app again and drag and drop the Growave widget to the right side of the tickets:

  1. Open the customers' section
  2. Open any customer's profile
  3. In the upper right corner, click on the Settings icon
  4. Find the Growave data widget and move it to the right side of the page
  5. Save changes

Now that you've integrated Growave with Gorgias, you can manage customer reviews and questions more efficiently. Leverage Growave's widgets to reply directly to reviews and questions within Gorgias, streamlining your workflow and enhancing customer engagement.

If you have questions or need additional assistance, please contact us at support@growave.io or use the chat icon in the bottom right corner. We will be happy to help you!

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