How to translate reviews for better engagement
NOTE: This feature is available for users of Growave 2.0 (applies to customers who joined our app after January 22, 2024).
Effective communication with customers is essential for building trust and driving sales. One key aspect is making sure product reviews are accessible to all customers, regardless of their language.
With our review translation feature, you can easily translate review texts using top machine translation services like DeepL and Google Translate. This allows customers to view translated reviews directly on the storefront, enhancing their shopping experience and helping them make informed purchasing decisions.
Set up review translation in the Growave admin panel
To set up this feature, go to the review settings section Reviews → Settings → Translate product reviews and choose the automated translation service you want to use: DeepL or Google Translate:
NOTE 1: Google Translate and DeepL may charge for their services depending on your chosen plan or if you exceed the free limits.
NOTE 2: The interface and registration processes of third-party platforms like Google Translate API and DeepL may change without notice. Please be aware that we cannot proactively track these changes and will update screenshots only when such updates are reported. Thank you for your understanding!
How to get Google Translate API key for product reviews translation
If you choose Google Translate for translating your product reviews, please follow these instructions to configure the platform with Growave.
Step 1. Log in to your Google account, go to Google Translate API, and click the "Try Translation free" button:
Step 2. On the next page, set up your payment account and add payment details. Google offers free credits with a trial period.
Step 3. Once redirected to Cloud Translation API, fill in the questionnaire to start using the API platform.
Step 4. In the Cloud Translation API page, click Enable:
Step 5. In the APIs & Services menu, go to the Credentials section → click Create Credentials → API key.
Step 6. Get back to Growave admin → Reviews → Settings → Translate product reviews.
Enter the copied API key and click "Save".
How to get DeepL API key for product reviews translation
If you select DeepL for translating your product reviews, follow these steps to integrate the service with Growave:
Step 1. Sign up with DeepL Pro and provide all the necessary information. DeepL offers free API trial with translation limits, but requires to enter payment details.
Step 2. Retrieve the API key from DeepL Pro.
Upon registration, click "Account management" to retrieve your API key.
Copy your DeepL API key from the "API Keys" tab.
Step 3. Get back to Growave admin → Reviews → Settings → Translate product reviews.
Enter the copied API key and click "Save".
We hope this article helps you set up the review translation feature, making it easier for your customers to read reviews in their preferred language and boosting their confidence to make purchases.
If you have any questions or need assistance, please contact us at support@growave.io or use the chat icon in the bottom-right corner. We are always here to help! 🤗