Managing reward points for custom items in Shopify

Custom items allow merchants to represent additional costs or products not displayed in the store’s inventory. These items give customers personalized options, enabling them to tailor purchases to their preferences. Store owners can add custom items to inventory and seamlessly include them in Shopify draft orders and Shopify POS.

When you need to create an order on behalf of a customer, you can create a draft order in your Shopify admin. When setting up a draft order and incorporating custom items, customers can still earn rewards points for their purchases. Here is how you can add custom items:

When creating an order on behalf of a customer, you can include custom items in draft orders. Even with these items, customers can still earn points. Here’s how to add custom items to a draft order:

• Go to the Orders section in your Shopify admin panel.
• Select Drafts.
• Click Create draft order.
• Choose Add custom item.

Customers can earn points for purchasing custom items under specific conditions:

• Product eligibility disabled: If product eligibility is disabled, customers will receive reward points for their custom item purchases.
• Product eligibility enabled with exclusion: When product eligibility is enabled but certain tags are excluded, customers still earn points, as custom items are not tagged.
• Product eligibility enabled with inclusion: If product eligibility is set to include specific tags, customers will not receive points for custom items, as they do not have the included tags.

By understanding these conditions, merchants can ensure their customers receive points for custom items, enhancing the shopping experience.

Learn more about custom items and draft orders on the Shopify help center.

If you have any questions, please contact us at support@growave.io or use the chat icon in the bottom-right corner. We’re always here to help 🤗!