Information on Billing

NOTE: Shopify manages all app charges and billing cycles according to their policy here.

Start/Stop charges

  • Growave offers competitive rates and pricing plans to help you find one that fits your needs and budget. Our plans are up to the order’s quantity and have small advantages as an integration in the plans above Growth.
  • A 14-day free trial is useful to see how Growave features can help you drive traffic, increase customer engagement, and sell more.
  • If you have selected the Custom plan, the trial period duration will be determined by mutual agreement.

  • By signing up for the trial period, you are automatically permitted to charge after the trial ends. Before charging, Shopify does not ask for additional confirmation.
  • As soon as the procedure of removing our app from the shop is completed, Shopify stops charging for the application, but this does not apply to those payments that were already in pending status by the day of canceling the subscription. Please refer to this article to learn how to remove the app from your shop properly.

Pause/Changing plan/Billing

  • Please kindly be informed that the only case when Shopify will stop charging is when the shop doesn’t have Growave's files. That’s why if you paused your shop for some reason, you should remove the app’s files from your site and then the app itself too.
  • If you find another plan more proper for you, you can easily upgrade or downgrade your plan at any time via this link https://growave.io/pricing. Choose the most suitable plan and push “Get started”
  • To follow your billings, please refer to the Shopify admin panel => Settings => Billing.

Refunds

You can obtain a refund for the remaining unused period only if you have uninstalled the app at the beginning of the subscription period. The beginning subscription period means the first 7 calendar days after the subscription started or renewed

Refunds can be processed in two ways:

  • as a direct refund to your account, in which case the money will be credited to your bank account within 3-5 business days, depending on your bank's transaction processing time.
  • as credit, with the credit option, the money is issued to your account within the Shopify platform, and you can only use it within Shopify to pay for other apps and services. To better understand how Shopify credits work, you can read more here.

NOTE: The final decision to issue a refund is made solely by our management team within 30 days after a thorough review of the problem and the reason for the refund. We may issue a full or partial refund depending on why the customer requested their money back.

If you have any questions or concerns about our pricing, please don't hesitate to contact us at support@growave.io or use the chat icon located in the bottom right corner 🤗 We value your business and are here to address any inquiries you may have, providing you with the necessary information and assistance.